Care Access Specialist - Front End Ops (Onsite)

UNC Health; Timberlyne (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Chapel Hill, NC is seeking a Care Access Specialist - FP Front End Operations who will serve as information center and first contact for patients, staff, and physicians. You will schedule outpatient appointments, enter patient data, check in/out, and coordinate communication between units.

The role requires 3 years of customer service/clerical experience, high school diploma or GED, and will work onsite in a 40-hour day schedule with hourly pay between $19.12 and $27.17.

Qualifications

• Three (3) years of customer service and/or clerical experience required.

Responsibilities

• 1.Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinic environment Meets call quality, patient registration, and scheduling standards.
• 2.Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Outpatient clinic staff will perform the aforementioned tasks and all pertinent registration, check in/out, scheduling, and patient liability collection workflows as applicable for their location.
• 3.Schedules all patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• 4.Manages incoming and outgoing referrals for multiple clinics. Follows referral management policies and procedures.
• 5.Answers telephones, directs calls, places outbound calls, takes and delivers messages in Epic.
• 6.Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
• 7.Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
• 8.Effectively precepts new co-workers as assigned, message and respond to patient messages in the two-way texting platform, answer clinic and provider in-basket messages, work clinic cancellation, no show, and recall worklists.
• 12. Other admin work as needed

Skills

Customer service

Clerical experience

Phone etiquette

Education

High school diploma or GED

Tools

Epic

Job description

UNC Health in Chapel Hill, NC is seeking a Care Access Specialist - FP Front End Operations who will serve as information center and first contact for patients, staff, and physicians. You will schedule outpatient appointments, enter patient data, check in/out, and coordinate communication between units.

The role requires 3 years of customer service/clerical experience, high school diploma or GED, and will work onsite in a 40-hour day schedule with hourly pay between $19.12 and $27.17.