Care Access Specialist

Wallowacountychamber; Oregon; On-site; USD 18,000 - 30,000; Full time

Job summary

Winding Waters Clinic in Enterprise, OR is seeking a Care Access Specialist who greets patients, updates registrations, and captures accurate insurance data in EPIC. Your role supports a smooth check-in and ensures access to high-quality care for families in Wallowa County.

You will also coordinate appointments, manage urgent care walk-ins, assist with insurance eligibility and sliding scale updates, and handle MyChart messages to prep for morning huddles.

Qualifications

• Excellent communication skills and a welcoming demeanor.
• Able to multitask across phones, in-person, and scheduling tasks.
• Maintain HIPAA confidentiality at all times.
• Proficient with Electronic Health Records (EPIC a plus).

Responsibilities

• Greet patients, update registration, capture insurance details in EPIC.
• Manage appointments and urgent care walk-ins to keep the clinic running smoothly.
• Assist with insurance eligibility verification and sliding scale (FPL) updates.
• Handle MyChart messages and In-Basket communications for providers’ morning huddles.
• Print daily hospital/ER reports to arrange essential follow-up care.

Skills

Warm welcome

Customer service

HIPAA compliance

EPIC experience

Tools

EPIC EMR

Job description

Position Title: Care Access Specialist
Location: Winding Waters Medical Clinic - Enterprise, Joseph, & Wallowa
Reports To: Care Access Team Manager
Position Type: Full-Time
Position Wage: $18.00-$22.00 DOE

The Role

As a Care Access Specialist, you are the first face and voice our patients connect with. From welcoming families at check-in to coordinating follow-up care at check-out, you play a vital role in removing barriers so our patients get the high-quality care they deserve. If you thrive in a fast-paced environment, love problem-solving, and excel at customer service, this is your opportunity to make a direct impact in Wallowa County every single day!

About Winding Waters

We are a Federally Qualified Health Center (FQHC) and Patient-Centered Medical Home dedicated to improving the health of our communities in Wallowa County. We believe in Accountability, Collaboration, and Empowerment. When you join us, you join a team that cares deeply about providing high-quality, compassionate care to everyone who walks through our doors.

What You Will Do

• Setting the Stage: Greet patients with professional warmth, update vital registration info, and ensure insurance details are perfectly captured in our EPIC system.
• Navigating the Schedule: Masterfully manage appointments and handle the "Urgent Care" workflow for walk-in patients to keep the clinic running smoothly.
• Bridging the Gap: Help patients navigate the financial side of healthcare, from verifying insurance eligibility to assisting with self-pay forms and sliding scale (FPL) updates.
• Closing the Loop: Manage "In-Basket" communications, handle MyChart messages, and ensure providers have everything they need for morning huddles.
• Advocating for Access: Print daily hospital/ER reports to arrange essential follow-up care, ensuring no patient is left behind after a crisis.

Updated 09/14/2026

Who You Are

• The Welcoming Committee: You have excellent communication skills and naturally put people at ease.
• The Multitasker: You can handle a ringing phone, a patient at the window, and a complex scheduling task without losing your focus.
• The Privacy Guardian: You understand the importance of HIPAA and maintain strict confidentiality at all times.
• The Tech-Savvy Professional: You are proficient in Electronic Health Records - if you have EPIC experience, that’s a huge plus!

Why Join Our Team?

• Meaningful Work: Your contributions directly impact patient care and the efficiency of our medical teams.
• Supportive Culture: We offer a stimulating atmosphere that keeps you engaged and provides opportunities to excel in your healthcare career.
• Compensation: A starting wage of $18.00-$22.00/hour (DOE).

Equal Opportunity Employer: Winding Waters Clinic is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Additional Postings available from Winding Waters Clinic