Medical Assistant

Wfall; Bend (OR); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

PTO (193 hours/year)

7 paid holidays

Medical/Dental/Vision (employer paid)

401K retirement plan (6% match)

Disability options

Life Insurance $50,000

Voluntary supplemental insurance

EAP

Gym membership discount

Headspace Care membership

Job summary

Waterfall Community Health Center seeks a Medical Assistant (Certified or Non-Certified) to support direct patient care in a team-driven, mission-based setting under the Clinic Manager.

You will perform intake, vital signs, prepare patients for exams, document in Epic, and help coordinate care across clinic locations. This role emphasizes patient education, HIPAA adherence, and compassionate, collaborative service. A positive attitude and ability to work at multiple Waterfall sites are essential.

Qualifications

• CCMA credentials (NHA) obtained within 1 year of employment.
• 6 months healthcare experience preferred.
• Proficiency with Microsoft Office products.
• Experience with EHR (Epic/OCHIN) highly desirable.
• Crisis Intervention Training completed within 6 months of hire.
• BLS certification obtained within 6 months of hire.

Responsibilities

• Assist with direct patient care procedures under supervision.
• Document all patient interactions in Epic per standards.
• Take vital signs and prepare patients for examinations.
• Schedule follow-ups and coordinate care across clinics.
• Maintain a clean, safe clinical environment and follow infection control.

Skills

Healthcare experience

Microsoft Office

Epic/EHR experience

Crisis Intervention Training

BLS certification

Education

CCMA credentials (NHA)

Tools

Epic EHR (OCHIN)

Job description

Description

Function as a Medical Assistant, Non-Certified or Certified MA in a team and mission-based setting to assist with direct patient care procedures and related tasks, through joint planning and problem solving, assisting in examination and treatment of patients under the direct supervision of the Clinic Manager

Job Purpose:

Duties/Responsibilities:

• Adheres to the spirit of Waterfall Community Health Center to remove barriers to care and our mission statement while performing assigned duties.
• Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.
• Participates in team huddles, work with the team to ensure appropriate pre-visit preparation including culturally and linguistically appropriate services.
• Completes intake interview for new and returning patients according to established procedure including counseling patients/families on their role, and WCHC’s role, in a medical home.
• Responsible for knowing and following clinical policy and procedure, including documenting all patient interactions in Epic in a manner consistent with professional standards.
• Performs related duties necessary to ensure quality patient care as requested by supervisor, including addressing barriers when the patient has not met treatment goals.
• Assists providers with exams of patients or any special procedures as needed.
• Effectively schedule patients for hospital follow ups, follow up appointments and any other appointments needed by patients.
• Processes all incoming paperwork including phone calls, refills and MyChart communications from patients, routing as appropriate, and responding in a timely manner.
• Maintain a clean, safe, and organized clinical environment while ensuring adherence to OSHA, HIPAA, and infection control regulations.
• Performs supervised laboratory procedures such as Urinalysis, Strep test, Covid testing, pregnancy testing, etc (Any CLIA approved Point of Care Testing Offered at Waterfall.) as approved by Supervisor or trainer.
• Assist with patient intake, including obtaining vital signs, medical history, and preparing patients for examinations and procedures.
• Serve as a liaison between patients and healthcare providers, providing education given by provider, answering questions, and coordinating care efficiently.
• Processes prior authorizations for medication and procedures in a timely manner
• Must be flexible to work at any of our locations, including North Bend, Coos Bay, and North Bay clinics, as assigned by the Supervisor.
• Must effectively understand vaccines and needle safety, and properly administer vaccines to patients
• Accurately take vital signs, and room patients in accordance with Waterfall workflow standards.
• Performs any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values as given by supervisor

Requirements

Education and Experience:

• Certified Clinical Medical Assistant (CCMA) credentials from the National HealthCare Association (NHA) obtained within 1 year of employment.
• 6 months’ healthcare experience, preferred
• Proficiency with Microsoft Office products
• Experience with electronic health records (EHR), such as OCHIN EPIC, highly desirable
• Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date. This training is provided by the employer.
• BLS certification obtained within 6 months of hire. Responsible for maintaining certification while employed at Waterfall. This certification is provided by the employer.

Immunizations Required:

• TB (test upon hire)

Physical Requirements:

• Prolonged periods sitting and/or standing at a desk working at a computer.
• Repetitive use of hand motion, some reaching bending and/or lifting of up to 20 pounds
• Exposed to sick people

Benefits:

• Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start).
• 7 Paid Holidays (You must be scheduled to work the holiday to qualify for holiday pay).
• Medical/Dental/Vision (100% employer paid).
• 401K Retirement Plan (6% match).
• Options for long-term disability.
• $50,000 Life Insurance Policy (options for additional voluntary life).
• Additional Voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available.
• Employee Assistance Program (EAP).
• Downtown Health and Fitness gym membership discount.
• Headspace Care employer paid membership.