Care Access Representative - UNC Dermatology

UNC Health Care; Chapel Hill (NC); Hybrid; USD 2,546,000 - 3,567,000; Full time

Job summary

UNC Health Care is seeking a Care Access Representative for the UNC Dermatology Department in Chapel Hill. This full-time hybrid role assists patients in accessing timely care, supporting providers, clinical staff, and operational workflows across dermatology subspecialties.

The position requires a high school diploma or GED and at least one year of customer service or clerical experience. Typical hours are Monday–Friday, 8 a.m.–5 p.m., with onsite work every other month and a hybrid schedule

Qualifications

• One year of customer service and/or clerical experience.
• High school diploma or GED required.

Responsibilities

• Ensures excellent customer service in a busy, high-call environment with a positive, professional demeanor.
• Verifies key patient information (insurance, demographics) to ensure safety, charging, coding, and billing accuracy.
• Answers phones, directs calls, places outbound calls, and documents encounters in Epic.
• Schedules new and follow-up appointments for clinics and reschedules when possible.
• Supports co-workers and completes other administrative tasks as needed.

Skills

Customer service

Clerical

Epic

Education

High school diploma or GED

Tools

Epic

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

The Care Access Representative supports the UNC Dermatology Department, a fast-paced, team-oriented, patient-centered specialty practice dedicated to delivering exceptional dermatologic care. This role is a key member of the Care Access team, helping patients access timely care and supporting providers, clinical staff, and operational workflows across multiple dermatology subspecialties.

This full-time hybrid position requires working onsite every other month, Monday through Friday, 8 a.m.- 5 p.m. A hybrid schedule will follow a successful completion of training and onboarding.

Responsibilities

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call work environment. Meets call quality standards.
• Ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic.
• Answers telephones, directs calls, place outbound calls, and take and deliver telephone encounters in Epic.
• Schedules for all new and follow-up patient appointments as required for a subset of clinics. Attempts to reschedule cancellations whenever possible.
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, a team player, and a willing and approachable resource to other co-workers
• Complete other administrative work as needed

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

• One (1) years of customer service and/or clerical experience

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Care Access AC Faculty Physicians

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.