Care Access & Referral Navigator II

Northwest Human Services, Inc; Salem (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare insurance

Life & Disability

Retirement 403(b)

Flexible Spending Account

Paid time off

Holidays

Education & Training

Wellness program

Job summary

Northwest Human Services is seeking a Referral Specialist II at the West Salem Clinic to help patients navigate the healthcare system by coordinating referrals, obtaining pre-authorizations, and supporting access to specialty care.

You will collaborate with primary care providers, specialists and insurance companies, document activities in patient records, and ensure timely referrals while delivering compassionate, patient-centered service.

Qualifications

• High school diploma or equivalent.
• Proficiency in medical terminology.
• Current working knowledge of health insurance coverage, referral procedures, and pre-authorization requirements.
• Ability to communicate effectively and professionally with patients, providers, insurance representatives, and the public.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced healthcare environment.

Responsibilities

• Coordinate patient referrals and ensure timely processing.
• Obtain pre-authorizations for specialty services and medications.
• Respond to patient questions and coordinate appointments and interpreter services.
• Collaborate with providers, specialists and insurance representatives.
• Maintain accurate documentation and ensure records reflect referrals and authorizations.

Skills

Attention to detail

Communication

Customer service

Multitasking

Problem solving

Education

High school diploma or equivalent

Job description

Northwest Human Services is seeking a Referral Specialist II at the West Salem Clinic to help patients navigate the healthcare system by coordinating referrals, obtaining pre-authorizations, and supporting access to specialty care.

You will collaborate with primary care providers, specialists and insurance companies, document activities in patient records, and ensure timely referrals while delivering compassionate, patient-centered service.