Care Access Navigator & Advocate

Theinfocenter; Taylor (MI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Information Center in Michigan seeks a resource navigator to assess client needs and provide referrals for programs like MI Bridges, Medicaid, and ACA plans. Responsibilities include intake screening, enrollment assistance, follow-up, and crisis intervention in office and community settings, with a potential hybrid schedule after training.

Work requires collaboration with providers, documentation in confidential records, outreach activities, and travel across the service area.

Qualifications

• Experience providing information and referrals, community navigation, crisis intervention, advocacy, or case management.
• Experience Medicaid, healthcare enrollment, public assistance, or benefits navigation programs.
• Demonstrated commitment to confidentiality, professionalism, and equitable service delivery.
• Strong verbal and written communication skills with diverse populations.
• Proven ability to assess client needs, problem-solve, and manage multiple priorities in a fast-paced environment.
• Ability to work independently while contributing positively within a collaborative team setting.
• Strong organizational skills with attention to detail, accuracy, and documentation standards.

Responsibilities

• Apply active listening and person-centered practices to conduct comprehensive client assessments to identify barriers, needs and appropriate referrals to support self-sufficiency.
• Navigate community and government program application and enrollment services to improve equitable and barrier-free access to services for individuals of diverse backgrounds, abilities, and circumstances.
• Provide information, application and enrollment services for MI Bridges programs, Medicaid and ACA Marketplace health plans.
• Follow-up and case management for clients with complex needs and program specific clients.
• Conduct assessments in community-based settings including hospitals, nursing homes, healthcare centers, schools, faith-based, non-profit, businesses and correctional facilities.
• Provide advocacy, resource coordination, and short-term crisis intervention when appropriate.
• Follow up with clients to evaluate outcomes and coordinate additional services as needed.
• Deliver exceptional customer service in a high-volume call center and community environment while maintaining professionalism and accuracy.
• Professionally de-escalate challenging situations using a calm, trauma-informed, and solution-focused approach.
• Collaborate effectively with internal teams, healthcare providers, community organizations, and external partners to support client needs.
• Assist with cultivating additional resources and partnerships to meet changing community needs.
• Assist with updating and maintaining resource materials.
• Participate in staff meetings, training opportunities, outreach initiatives, and community engagement activities.
• Promote agency programs and services through outreach activities throughout the service area.
• Maintain accurate, timely, and confidential client records within agency databases and tracking systems.
• Prepare and complete required reports, documentation, and data entry with attention to detail and accuracy.
• Protect all sensitive and confidential client information in compliance with HIPAA, agency policies, and ethical standards.

Skills

Information & referrals

Community navigation

Crisis intervention

Advocacy

Case management

Healthcare enrollment

Public assistance navigation

Verbal communication

Written communication

Multitasking

Organization

Education

CHW certification

Associate or Bachelor’s in Human Services/Public Health/Social Work

Inform USA CRS/CRS-A/D certification

SHIP or Medicare counseling certification

Tools

Microsoft Office Suite

Call management systems

Electronic documentation platforms

Job description

The Information Center in Michigan seeks a resource navigator to assess client needs and provide referrals for programs like MI Bridges, Medicaid, and ACA plans. Responsibilities include intake screening, enrollment assistance, follow-up, and crisis intervention in office and community settings, with a potential hybrid schedule after training.

Work requires collaboration with providers, documentation in confidential records, outreach activities, and travel across the service area.