Care Access Coordinator – Appointments & Referrals

NeighborHealth; Revere (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Tuition reimbursement

Flexible spending accounts

Paid holidays, vacation, sick time

Pet insurance

Job summary

NeighborHealth seeks an Appointment & Referrals Coordinator to support patient access by gathering medical information, scheduling appointments, and obtaining insurance referrals. This role also acts as a navigator for patients and families, coordinating with insurers and care teams to ensure timely approvals.

HS diploma or GED required, with 1+ year health care experience. Bilingual English/Spanish is preferred; EMR proficiency and strong organizational skills are essential to success in a

Qualifications

• High school diploma or GED required; healthcare setting experience preferred.
• Familiarity with EMR systems and medical terminology is advantageous.
• Excellent customer service and communication skills are essential.

Responsibilities

• Gather information on patients' medical needs to schedule appointments.
• Obtain insurance verification for referral approvals with carriers.
• Serve as system navigator and point of contact for patients and families.
• Educate patients about insurance networks and financial implications of referrals.
• Process large volumes of referrals and coordinate with care teams.

Skills

Customer service

Bilingual EN/ES

Independent work

Communication

Medical terminology

Organizational skills

Education

High School Diploma or GED

Tools

EMR systems

Registration software

Job description

NeighborHealth seeks an Appointment & Referrals Coordinator to support patient access by gathering medical information, scheduling appointments, and obtaining insurance referrals. This role also acts as a navigator for patients and families, coordinating with insurers and care teams to ensure timely approvals.

HS diploma or GED required, with 1+ year health care experience. Bilingual English/Spanish is preferred; EMR proficiency and strong organizational skills are essential to success in a