Care Access & Authorization Coordinator

Avondale Care Group; Florida; On-site; USD 25,000 - 39,000; Full time

Job summary

EVO Care Group is seeking an Intake & Authorization Specialist in Miramar, FL to move referrals through intake, verify coverage, and coordinate with clinics and payer partners. You will maintain accurate referral records in CRM/EMR and ensure timely authorizations.

The ideal candidate has 1–2 years of healthcare intake experience, knowledge of insurance eligibility and authorizations, and strong communication skills. Bilingual English/Spanish is a plus and familiarity with Axxess is helpful.

Qualifications

• 1–2 years of healthcare experience, ideally in home health intake, insurance authorization, admissions, or case coordination.
• Working knowledge of insurance eligibility, prior authorizations, and patient confidentiality.
• Strong follow-through, careful documentation, and ability to manage several time-sensitive referrals without losing the thread.
• Comfort with EMR/CRM systems, payer portals, and Microsoft Office.
• A high school diploma or equivalent. A related associate or bachelor’s degree is a plus.
• Florida home health experience; familiarity with Medicare Advantage, commercial insurance, and managed care; Axxess experience; bilingual English/Spanish skills.

Responsibilities

• Getting referrals moving: review incoming home health referrals, check physician orders, and track down missing information.
• Sorting out coverage: verify insurance eligibility and benefits, identify authorization requirements, submit requests, and follow through on approvals/denials.
• Making the first impression: welcome incoming patients, explain services, and provide updates throughout intake.
• Keeping records reliable: maintain complete referral and authorization records in CRM, EMR, and payer systems.
• Escalating issues: raise missing documents, coverage problems, and delays before they hold up admission.

Skills

Healthcare experience

Insurance authorization

Communication skills

Bilingual English/Spanish

Time management

Documentation

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

Axxess

Nexus CRM

EMR software

Microsoft Office

Job description

EVO Care Group is seeking an Intake & Authorization Specialist in Miramar, FL to move referrals through intake, verify coverage, and coordinate with clinics and payer partners. You will maintain accurate referral records in CRM/EMR and ensure timely authorizations.

The ideal candidate has 1–2 years of healthcare intake experience, knowledge of insurance eligibility and authorizations, and strong communication skills. Bilingual English/Spanish is a plus and familiarity with Axxess is helpful.