Intake & Authorization Specialist

Avondale Care Group; Florida; On-site; USD 25,000 - 39,000; Full time

Job summary

EVO Care Group is seeking an Intake & Authorization Specialist in Miramar, FL to move referrals through intake, verify coverage, and coordinate with clinics and payer partners. You will maintain accurate referral records in CRM/EMR and ensure timely authorizations.

The ideal candidate has 1–2 years of healthcare intake experience, knowledge of insurance eligibility and authorizations, and strong communication skills. Bilingual English/Spanish is a plus and familiarity with Axxess is helpful.

Qualifications

• 1–2 years of healthcare experience, ideally in home health intake, insurance authorization, admissions, or case coordination.
• Working knowledge of insurance eligibility, prior authorizations, and patient confidentiality.
• Strong follow-through, careful documentation, and ability to manage several time-sensitive referrals without losing the thread.
• Comfort with EMR/CRM systems, payer portals, and Microsoft Office.
• A high school diploma or equivalent. A related associate or bachelor’s degree is a plus.
• Florida home health experience; familiarity with Medicare Advantage, commercial insurance, and managed care; Axxess experience; bilingual English/Spanish skills.

Responsibilities

• Getting referrals moving: review incoming home health referrals, check physician orders, and track down missing information.
• Sorting out coverage: verify insurance eligibility and benefits, identify authorization requirements, submit requests, and follow through on approvals/denials.
• Making the first impression: welcome incoming patients, explain services, and provide updates throughout intake.
• Keeping records reliable: maintain complete referral and authorization records in CRM, EMR, and payer systems.
• Escalating issues: raise missing documents, coverage problems, and delays before they hold up admission.

Skills

Healthcare experience

Insurance authorization

Communication skills

Bilingual English/Spanish

Time management

Documentation

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

Axxess

Nexus CRM

EMR software

Microsoft Office

Job description

Intake & Authorization SpecialistEVO Care Group | Miramar, Florida | Office-BasedTHE QUESTIONWhen someone says, “I’m still waiting to hear back,” is your first instinct to pick up the phone?Can you spot a missing physician order, untangle an insurance issue, and make a nervous patient feel welcome, sometimes before your coffee gets cold?We should talk.THE OPPORTUNITYEVO Care Group is looking for an Intake & Authorization Specialist who knows that behind every referral is someone waiting for care.You’ll help move patients from referral to admission, making sure the documentation is complete, coverage is verified, authorizations are moving, and everyone knows what happens next. You’ll work closely with our Florida intake, clinical, scheduling, and billing teams, reporting to the Director of Intake & Authorization.This takes someone who is organized, persistent, and good with people. A pending authorization does not get less pending simply because we looked at it yesterday.YOU WILL OWNGetting referrals moving. Review incoming home health referrals, check physician orders and supporting records, and track down missing information.Sorting out coverage. Verify insurance eligibility and benefits, identify authorization requirements, submit requests, and follow through on approvals, denials, and limitations.Making the first impression count. Welcome incoming patients, introduce our services, and provide clear, reassuring updates throughout the intake process.Keeping everyone connected. Coordinate with physicians’ offices, hospitals, case managers, referral partners, and internal teams so important details reach the right people.Keeping records reliable. Maintain complete, accurate referral and authorization records in our CRM, EMR, and payer systems. Prepare referrals for clinical review and approval.Knowing when to raise your hand. Escalate missing documents, coverage problems, and authorization delays before they hold up admission or interrupt services.Helping the department work better. Track referral progress and turnaround times, identify recurring obstacles, and support training and coverage when needed.WHY EVOAt EVO, we care about Character, Commitment, and Community. That shows up in how we treat patients, how we support colleagues, and how we handle the details when nobody is standing over our shoulder.This role has a direct impact on how quickly and smoothly someone gets the care they need. If you like work where your persistence matters and your people skills get used every day, we would like to meet you.Apply with your résumé. Let’s talk.EVO Care Group is an equal opportunity employer.YOU BRING1–2 years of relevant healthcare experience, ideally in home health intake, insurance authorization, admissions, or case coordination.Working knowledge of insurance eligibility, prior authorizations, and patient confidentiality.Strong follow-through, careful documentation, and the ability to manage several time-sensitive referrals without losing the thread.Comfort with EMR/CRM systems, payer portals, and Microsoft Office.A high school diploma or equivalent. A related associate or bachelor’s degree is a plus.Especially helpful: Florida home health experience; familiarity with Medicare Advantage, commercial insurance, and managed care; Axxess experience; and bilingual English/Spanish skills. You should also be comfortable learning Nexus CRM and other platforms.YOU GET ITYou know that being persistent and being pleasant are not mutually exclusive. You can follow up firmly with a payer, patiently explain the next step to a family, and give a colleague an update they can actually use.You take ownership. You ask questions. And “I sent an email” is the beginning of your follow-up, not the end.