Cards & Payments Program Specialist

CU*Answers; Kentwood (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

CU*Answers is seeking a Cards and Payments Project Support Specialist to support credit unions with card services, RTP, FedNOW, and bill pay-related projects. You will coordinate project details between vendors and internal teams, deliver training, and provide high-quality client support in a collaborative, fast-paced environment.

The role emphasizes becoming a product expert for internal teams, maintaining tracking documentation, and assisting with testing and verification of programming

Qualifications

• 1-2 years office or financial services experience (degree preferred).
• Strong customer service and ability to work with technical teams.
• Excellent communication, problem-solving, and multitasking abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Experience with CU*BASE is a plus.

Responsibilities

• Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services
• Provide client training and day-to-day software support
• Collaborate with credit unions, vendors, programmers, and internal teams
• Become a product expert for internal teams to assist with client interaction
• Maintain project tracking documentation and support team resources
• Assist with testing and verification of programming changes

Skills

Customer service

Communication

Problem solving

Multitasking

Office software

Education

Bachelor's degree preferred

Tools

CU*BASE

Microsoft Office

Job description

CU*Answers is seeking a Cards and Payments Project Support Specialist to support credit unions with card services, RTP, FedNOW, and bill pay-related projects. You will coordinate project details between vendors and internal teams, deliver training, and provide high-quality client support in a collaborative, fast-paced environment.

The role emphasizes becoming a product expert for internal teams, maintaining tracking documentation, and assisting with testing and verification of programming