Teller/Relationship Banker

Cornerstone Community Financial Credit Union; Royal Oak (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary with performance incentives

Paid Time Off and company holidays

Health insurance coverage

401(k) plan with company match

Tuition reimbursement

Job summary

A community-focused financial institution in Royal Oak, MI, is seeking a Teller/Relationship Banker to support member needs by processing financial transactions and developing strong relationships. Ideal candidates will have a high school degree and strong customer service and communication skills. Responsibilities include processing deposits, educating members on products, and resolving concerns. Employee perks include competitive pay, comprehensive health insurance, and generous paid time off. Join a team that values community and employee well-being.

Qualifications

• Up to six months of related experience.
• Ability to be bonded and obtain a Notary designation.
• Trust, credibility, and diplomacy skills required.

Responsibilities

• Process financial transactions including deposits and withdrawals.
• Educate members on credit union products and services.
• Resolve member concerns by collaborating with internal departments.
• Perform support duties including scanning and reporting.

Skills

Strong customer service skills

Communication skills

Basic mathematical skills

Proficient in Microsoft Word and Outlook

Ability to multitask

Education

High school degree or GED

Job description

The Teller/Relationship Banker will support the needs of our membership by developing relationships with our membership working diligently to process their financial transactions and find positive solutions for their financial needs. They will utilize their product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members. Offers appropriate products/services to deepen member relationships with CCF in accordance with CCF's goals and growth targets. Serves as a professional representative of the credit union through all member interactions and ensures each member receives outstanding member service by performing within CCF’s vision, mission, goals, and living our service promises through inbound calls, outbound calls, email, and in-person interactions.

What You’ll Do in This Role

• Processes transactions including, but not limited to deposits, withdrawals, checks, transfers, wire transfers, and loan payments. Updates account information, and documents member interviews in our core system promptly, efficiently, and accurately with close attention to detail.
• Identifies opportunities to deepen the member relationship by recommending credit union products and/or services to meet the members short-term and long-term financial needs. Educates members on benefits of products and services. Refers members to other credit union representatives, as appropriate.
• Researches issues and situations and collaborates with internal departments, as necessary, to resolve concerns.
• Performs department related support duties, to include, but not limited to scanning, faxes, and working daily reports.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What You’ll Bring To CCF

• Up to six months of similar or related experience including time spent in similar or preparatory positions.
• A high school degree or GED is required
• Ability to be bonded.
• Ability to obtain Notary designation.
• A significant level of trust, credibility and diplomacy is required.
• In-depth dialogue, conversations and explanations with members can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
• Demonstrated strong customer service skills that include proven ability to handle difficult member interactions.
• Strong communication skills must be demonstrated through oral and written means.
• Familiarity with the Microsoft suite of products including Word and Outlook.
• Possesses basic mathematical skills and is proficient in the use of calculators.
• Must be able to multitask effectively to assist members with their inquiries.

The Perks of Being Part of CCF

When you join CCF you’re not just taking a job—you’re joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences.

We offer a comprehensive benefits package designed to support the well-being of our employees:

• Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
• Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
• Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
• Health Insurance Coverage: Multiple low deductible medical plan options, as well as dental and vision coverage.
• Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
• Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
• Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
• Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
• Employee Assistance Program (EAP): Confidential support services for personal and professional challenges

Work Location

This position is based in Troy, MI.

EOE: CCF is committed to equal opportunity and complies with EEOC rules and regulations.