Cardiology Scheduler & Patient Concierge

Baptist Medical Group, LLC; Pensacola (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Baptist Health Care in Pensacola, FL is seeking a Medical Receptionist/Scheduler for the Cardiology Call Center. You will greet patients, register them in the practice management system, schedule appointments, collect copayments, verify insurance, and explain financial requirements to patients.

You will also handle referrals processing, authorizations, and coordinate with providers, insurers, and staff to ensure smooth patient flow and accurate documentation throughout all encounters.

Qualifications

• High School Diploma or Equivalent Required

Responsibilities

• Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
• Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
• Maintains accountability for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
• May be responsible for duties including, but not limited to, the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who “no-show” to reschedule appointment.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Operates a variety of office equipment effectively.
• Maintains responsibility for smooth coordination and documentation of patient referral information.
• Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
• Verifies health insurance eligibility and understands copays, co-insurance, and deductibles.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance).
• Reconciles daily charges and payments with high degree of accuracy.

Education

High School Diploma or Equivalent Required

Job description

Baptist Health Care in Pensacola, FL is seeking a Medical Receptionist/Scheduler for the Cardiology Call Center. You will greet patients, register them in the practice management system, schedule appointments, collect copayments, verify insurance, and explain financial requirements to patients.

You will also handle referrals processing, authorizations, and coordinate with providers, insurers, and staff to ensure smooth patient flow and accurate documentation throughout all encounters.