Cardiology Front Desk Supervisor — Lead Patient Experience

THE HEART INSTITUTE OF VENICE PLLC; Venice (FL); In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Training & development

Descrizione del lavoro

The Heart Institute of Venice is seeking a motivated Front Desk Supervisor to lead our patient-facing team in Venice, FL. This key role ensures smooth daily operations and delivers exceptional patient experiences in a premier cardiovascular care practice.

You will supervise front desk staff, oversee check-in/check-out, manage registrations and insurance verifications, and collaborate with clinical and billing teams while maintaining HIPAA compliance and a high-energy, patient-centered culture.

Competenze

• 2+ years of experience in a medical front desk or healthcare administrative role.
• Prior supervisory or lead experience in a clinical or medical office setting preferred.
• Proficiency in electronic health records (EHR) and medical scheduling software.
• Strong knowledge of insurance verification, authorizations, and co-pay collection.
• Excellent communication, leadership, and interpersonal skills.
• Ability to multitask and remain composed in a high-volume cardiology practice.
• HIPAA compliance knowledge and commitment to patient confidentiality.

Mansioni

• Supervise and support front desk staff, ensuring smooth daily operations and excellent patient service
• Oversee patient check-in and check-out processes, scheduling, and appointment management
• Train, mentor, and evaluate front desk team members to maintain high performance standards
• Manage patient registration, insurance verification, and co-pay collection
• Coordinate with clinical and billing staff to ensure seamless patient flow
• Handle patient inquiries, concerns, and complaints with professionalism and empathy
• Maintain compliance with HIPAA regulations and office policies

Conoscenze

Communication

Leadership

Interpersonal skills

Strumenti

EHR software

Scheduling software

Descrizione del lavoro

The Heart Institute of Venice is seeking a motivated Front Desk Supervisor to lead our patient-facing team in Venice, FL. This key role ensures smooth daily operations and delivers exceptional patient experiences in a premier cardiovascular care practice.

You will supervise front desk staff, oversee check-in/check-out, manage registrations and insurance verifications, and collaborate with clinical and billing teams while maintaining HIPAA compliance and a high-energy, patient-centered culture.