Cardiology Front Desk Experience Specialist (Mon-Fri)

UnityPoint Health; Waukee (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Parental leave

401K matching

Employee recognition program

Dental and health insurance

Paid holidays

Short and long-term disability

Pet insurance

Job summary

UnityPoint Health seeks an Experience Specialist/Receptionist for the Waukee Cardiology clinic to welcome patients and visitors and manage front desk workflows. This role blends administrative support with customer service to ensure a positive patient experience and efficient clinic operations.

The position supports registration, navigation to departments, and processing of paperwork while providing information about services and procedures. It is a full-time on-site role in Waukee, IA.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, caters to general patient interactions, assisting with check-in and check-out, ensuring a smooth and efficient registration process.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times, physician availability, and procedural delays.
• Assists patients in completing paperwork, including consent forms, intake forms, and insurance documentation.
• Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters as appropriate.
• Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
• Supports in maintaining latest patient records in the EMR system, ensuring data accuracy.
• Answers incoming calls, providing basic information and forwarding calls to the concerned department.
• Ensures all patient interactions and data handling comply with confidentiality regulations and UPH standards.
• Participates in training programs to stay updated on best practices in patient care and healthcare regulations.

Education

High School Diploma or equivalent

Job description

UnityPoint Health seeks an Experience Specialist/Receptionist for the Waukee Cardiology clinic to welcome patients and visitors and manage front desk workflows. This role blends administrative support with customer service to ensure a positive patient experience and efficient clinic operations.

The position supports registration, navigation to departments, and processing of paperwork while providing information about services and procedures. It is a full-time on-site role in Waukee, IA.