Cardiology Clinic Front Desk

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Insight Hospital and Medical Center - Chicago is seeking a front desk associate for the cardiology clinic. The role ensures smooth patient flow, accurate data entry in Cerner, and effective scheduling to support high-quality patient care.

You will greet patients, verify information, and coordinate communications with physicians and staff. Ideal candidates have 2+ years in ambulatory settings, solid customer service, and proficiency with Word/Excel.

Qualifications

• Two or more years experience in an ambulatory setting preferred.
• Experience with electronic documentation and retrieval of patient information preferred.
• Confidentiality requirements knowledge.
• Universal precautions knowledge preferred.
• Proficiency with Word and Excel in a Windows environment.

Responsibilities

• Greet patients warmly upon arrival and verify information.
• Schedule appointments and manage calendars.
• Enter data into Cerner and create encounters in STAR.
• Coordinate rescheduling and cancellations as needed.
• Verify insurance prior to the appointment.
• Answer incoming patient calls promptly and professionally.
• Provide information about clinic services and preparation instructions.
• Relay patient messages using the EMR messaging system.

Skills

Customer service

Attention to detail

Organization

Communication

MS Word/Excel

Tools

Cerner

STAR

EMR systems

Job description

At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE!

GENERAL SUMMARY: The front desk performs all the activities, which enhance patient care and contribute to the organization and efficiency of the cardiology clinic department. The front desk ensures smooth patient flow, excellent communication, and efficient scheduling.

These duties are to be performed in a highly confidential manner, in accordance with the mission, values and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers and guests.

Duties and Responsibilities:

Greet patients warmly upon arrival. Collect and verify patient information and insurance details. Enter accurate data into the electronic health record system (Cerner) and create encounters in STAR.

Schedule patient appointments for diagnostic exams, and follow-up visits.

Manage appointment calendars to optimize physician and clinic efficiency.

Coordinate rescheduling and cancellations as needed.

Verify insurance prior to the appointment.

Answer incoming patient calls promptly and professionally.

Provide information regarding clinic services, appointment times, and preparation instructions.

Relay patient messages to physicians and medical assistant in a timely manner using EMR messaging system.

Support daily clinic operations with clerical tasks as assigned.

Assists in ensuring that all billing encounter forms are accurate and consist of all services provided.

Participates in Quality Improvement activities as directed.

Participates in continuing education programs and all assigned meetings.

Performs all other duties as assigned.

JOB SPECIFICATIONS

A. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:

Knowledge of commonly utilized confidentiality requirements required.

Knowledge of universal precautions preferred.

Two or more years experience in an ambulatory setting preferred.

Experience with electronic documentation and retrieval of patient information preferred.

Skills:

• Strong customer service skills, with a proven track record of demonstrating solid customer service required.
• Must be detail oriented, with a demonstrated commitment to providing superior patient care required.
• Must possess strong organization and filing skills required.
• Strong communication skills with the ability to effectively communicate with population served and involved in patient care required.
• Must have proficiency in Microsoft Windows environment including Word and Excel required.
• Ensures a safe environment for all patients, family, staff and visitors required.

Abilities:

• Ability to adjust quickly to changes in workflow required.
• Ability to multitask and prioritize tasks effectively required.
• Ability to work effectively as a member of a multidisciplinary team required.
• Must posses the ability to take initiative in support of patient advocacy required.
• Must posses the ability to coordinate the efficient use of examination rooms by the physician/provider maintaining optimal patient flow required.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.