Cardiac Rhythm CRM Specialist - Field Support & Training

Socket.dev; Michigan; On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott is seeking a CRM Product Support Specialist for a field-based role rooted in Detroit, MI within the Cardiac Rhythm Management division. You’ll provide comprehensive engineering, sales, educational, and clinical support to healthcare professionals and field staff handling CRM products.

The role requires a biomedical engineering background with cardiology knowledge, hands-on CRM product certification, and strong communication. Remote US-based with potential travel as needed.

Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
• A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
• Must have the capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro‑physiology, or cardiac electro‑physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems.
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail‑oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments concurrently and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Responsibilities

• Clinical Interface: Acts as a clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as‑needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back‑up support to CRM Sales Representatives.

Skills

Written and verbal communication

Interpersonal skills

Analytical abilities

Organizational abilities

Meets deadlines

Independent work

Team collaboration

Education

Bachelor’s degree in Bio-Medical Engineering

Tools

Microsoft Office

Job description

Abbott is seeking a CRM Product Support Specialist for a field-based role rooted in Detroit, MI within the Cardiac Rhythm Management division. You’ll provide comprehensive engineering, sales, educational, and clinical support to healthcare professionals and field staff handling CRM products.

The role requires a biomedical engineering background with cardiology knowledge, hands-on CRM product certification, and strong communication. Remote US-based with potential travel as needed.