Cardiac Device Technician

Massachusetts General Hospital; Boston (MA); Hybrid; USD 39,000 - 59,000; Full time

Job summary

Mass General Brigham seeks a Cardiac Device Technician to support management of cardiac implantable devices in a hybrid work setting. You will review remote transmissions daily, coordinate with physicians and NPs/PAs, and help educate patients on remote monitoring protocols.

You will assist in scheduling, device interrogations, and triage of device-related issues, ensuring accurate documentation and a patient-centered approach within the Cardiac Device Center.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in engineering in the biomedical field strongly preferred.
• Completion of a full Cardiac Device Educational Program (PrepMD) or related experience preferred.
• Current BLS certification; ACLS within first year of employment.
• Certification by IHBRE within two years of employment strongly preferred.

Responsibilities

• Daily review and documentation of remote transmissions.
• Communicate findings to MD/NP/PA as needed.
• Enrollment, education, scheduling, and maintenance of patients in remote monitoring systems.
• Triaging device reports and notifying patients for follow-up.
• Assist with scheduling and administrative duties in the device center.
• Interrogate, interpret, and program a wide range of cardiac devices.
• Support in-person device interrogations and vitals collection as needed.

Skills

Teamwork

English communication

Patient interaction

Attention to detail

Education

High School Diploma or equivalent

Biomedical engineering degree preferred

Cardiac Device Educational Program certification

BLS certification

ACLS certification

Tools

Carelink

Latitude

Merlin

Biotronik

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Cardiac Device Center is a dedicated ambulatory clinic providing outpatient, long-term, regularly scheduled, and remote management of patients with cardiac implantable electrical devices (CIEDs). Under the supervision of the Nurse Manager and Medical Director, the Cardiac Device Technician will assist in the management of all patients with CIEDs. Primarily the daily review and documentation of remote pacemaker, ICD, and implantable loop recorder (ILR) transmissions and alerts. This ambulatory setting requires the Device Technologist to work in a patient centric environment with a team approach to delivery of care. The Device Technologist must possess strong written and verbal communication skills in order to maximize the clinical relationship with the physician providers, independent licensed providers (NP/PA), clinical administrative staff, and other device center staff.

Responsibilities include:

• Daily review and documentation of remote transmissions.
• Appropriate communication of findings requiring further attention with responsible MD or NP/PA.
• Enrollment, education, scheduling, and maintenance of patients in various remote monitoring systems (Carelink, Latitude, Merlin, Biotronik).

Assists with management and maintenance of the remote monitoring program (Carelink, Latitude, Merlin, Biotronik). Responsibilities include:

• Triaging reports on a daily basis
• Patient notification of follow-up
• Assists patients with transmissions over the phone
• Troubleshoot issues with the remote monitoring systems
• Assists with devices advisories/recalls
• Seeks assistance from device industry representatives as needed.
• Provides assistance in scheduling and other administrative duties related to the device center
• Assists with ‘off schedule’ or PRN in-person device interrogations in device clinic
• Interrogate, interpret, and program a wide range of cardiac devices with minimal provider supervision.
• When performing in-person interrogations, the device technician is responsible activities associated with rooming a patient. These may include but are not limited to: Collection of patients from waiting area, Vital Signs, 12-lead electrocardiogram, assisting in checkout process.
• Troubleshoot cardiac device issues and take immediate steps toward resolution

Collaborate with physician/nurse practitioner regarding device status and accurately document device analysis for review.

• Educate patients on all aspects of their device including remote monitoring and follow-up protocol.
• Serve as resource to providers and other employees regarding device patients and services.
• Keep equipment in good working condition and notify appropriate personnel of problem areas or safety issues.
• Participate in professional development activities and maintain professional affiliations.
• Accountable for following the guidelines for attendance, punctuality and overall dependability.

Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in engineering in the biomedical field strongly preferred.
• Successful completion of a full Cardiac Device Educational Program (i.e., PrepMD) or, one year’s experience in Electrophysiology is strongly preferred
• Current experience reviewing and managing remote device transmissions is strongly preferred.
• Certification by IHBRE within two years of employment is strongly preferred and encouraged but not mandatory
• Current BLS certification required.
• ACLS certification is required within the first year of employment
• Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
• The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
• The ability to organize and prioritize work.
• Demonstration of independent judgment within the scope of this position.
• Well-developed organizational skills in order to determine the needs of patients.
• The ability to stand, walk, and bend for an extended period of time.
• Demonstration of flexibility and willingness to adapt to diverse role as member of the patient care team.
• Demonstrated proficiency in English verbal and written communication skills.
• Ability to read, write, perform simple arithmetic calculations in English required.
• Ability to communicate effectively using voice mail, e-mail, fax machine, telephone, etc.
• Demonstrated customer service skills.

Additional Job Details (if Applicable)

Remote Type

Hybrid

Work Location

32 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$28.40 - $42.83/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.