Card Services & Operations Support Specialist

ILWU Federal Credit Union; Long Beach (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

ILWU Federal Credit Union in Long Beach, CA is seeking an Operations Support Specialist for our headquarters. You will respond to member inquiries via telephone, mail, and email with responsibilities spanning card services, collections, auditing, and electronic services.

The role requires high school education and at least four years in a related environment, with strong knowledge of Regulation E and CAMS. This position becomes a union role after 90 days of employment.

Qualifications

• Requires high school education and at least 4 years of related experience.
• Solid understanding of Regulation E.
• Experience with Credit and Debit Card Services including CAMS and handling disputes.
• Proficient in MS Office; able to use Word, Excel, Outlook.
• Excellent customer service and communication skills; ability to handle sensitive data.
• Ability to work independently with attention to detail and deadlines.
• Knowledge of electronic services processing (ACH, Share Drafts, Bill Pay).

Responsibilities

• Process daily credit and debit ACH files, Share Drafts, returns, DNE notifications, and Bill Pay transactions.
• Process IRD (substitute drafts) and other returned items.
• Review and decision ATM and Mobile (RDC) deposits.
• Send large item notifications to other financial institutions.
• Review and approve online wire requests and monitor daily activity.
• Audit loan file maintenance, changes, and dormant activity reports.
• Audit and monitor daily Member Services items including new accounts and card maintenance.
• Process CPI-Allied addons and refunds for collateral loans.
• Review GVS alerts forwarded by Compliance and respond accordingly.
• Order cash and coin deposit pickups for branches and ATMs.
• Assist in G/L balancing for Operations’ ledgers with Accounting.
• Assist IRA account processing and annual reporting for compliance.
• Approve or process letters for new membership and loans, and card re-issues.
• Maintain knowledge of Unclaimed Property reporting and escheat processes.
• Process monthly loan and share draft charge-offs and report to Board.
• Assist with resolving emails and escalated calls to the Operations Support Department.

Skills

Regulation E

CAMS & card services

ACH & Bill Pay

Customer service

Communication & confidentiality

Education

High School

Tools

MS Office

Job description

ILWU Federal Credit Union in Long Beach, CA is seeking an Operations Support Specialist for our headquarters. You will respond to member inquiries via telephone, mail, and email with responsibilities spanning card services, collections, auditing, and electronic services.

The role requires high school education and at least four years in a related environment, with strong knowledge of Regulation E and CAMS. This position becomes a union role after 90 days of employment.