Card Services Lead

First Community Credit Union; Houston (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance (short-term/long-

Life Insurance (company-paid)

Generous PTO

401(k) with match

Wellness Program

Employee Activity Club

Job summary

First Community Credit Union in Houston, TX is seeking a Card Services Lead for our Copperfield headquarters. You will supervise card services staff and ensure timely processing of back-office card service tasks while assisting members with questions about their accounts.

The ideal candidate will have an associate degree and 3–5 years of banking or card services experience, with on-site work required. We offer a comprehensive benefits package and opportunities to grow within a collaborative team.

Qualifications

• Associate’s degree or completion of a specialized course of study OR equivalent work experience
• Three to five years of banking, financial or other card services experience

Responsibilities

• Supervise and direct card services personnel and oversee back-office card service tasks.
• Assist members with card services questions regarding their account and process approved applications, settlement files, disputes and fraud cases.
• Conduct meetings with team members and oversee duties related to lost/stolen cards and provisional credit for transaction disputes and fraud cases.
• Submit bond claims per procedure and monitor fraudulent card reports and investigations, along with other duties as assigned.

Skills

Supervision

Education

Associate’s degree or equivalent

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on August 14, 2026

Locations

Showing 1 location

Houston, TX 77095, USA

• Rate : $22 USD per hour
• Accounting
• Full-Time
• Requisition #: CARDS002734

Description

First Community is looking for a Card Services Lead for our Copperfield headquarters (NW Houston).

The lead will be responsible for supervising and directing card services personnel, ensuring accurate and timely processing of various back office card service tasks, assist members with card services questions regarding their account, process approved applications, settlement files, disputes and fraud cases. The lead will also be responsible for conducting meetings with team members, as necessary, oversee duties related to lost/stolen cards, providing provisional credit for transaction disputes and fraud cases, submitting bond claims per procedure.

Additionally, oversee the monitoring of fraudulent card reports and investigation, along with other duties as assigned.

The qualified candidate will possess an associate's degree or equivalent work experience and 3-5 years of banking, financial or other card service experience.

This is an on-site position, currently based out of our Copperfield location.

Minimum Qualifications:

Education

Associate’s degree or completion of a specialized course of study OR equivalent work experience

Experience

Three to five years of banking, financial or other card services experience

Join the First Community Credit Union Team

First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees.

We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including:

• Medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Company-paid life insurance
• Generous paid time off
• 401(k) plan with an exceptional company match
• Health and Wellness Program
• Employee Activity Club

Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People. We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services.

At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service.

Join us and become part of an organization that's making a difference in the lives of our members every day!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.