Card Services & ATM Specialist

Smbonline; Carthage (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

Smbonline in Carthage, Missouri, is seeking a dedicated customer service representative to provide prompt and courteous assistance with bank card products and ATMs. In this role, you will serve as a vital contact for the bank's card services and help identify cross-sell opportunities through customer interactions.

The ideal candidate will have a high school diploma or equivalent, with prior banking experience preferred. You’ll be part of a dynamic team, participating in community events, ensuring excellent service delivery, and maintaining compliance in banking practices.

Qualifications

• High school diploma or equivalent required.
• Prior teller or banking experience preferred.
• College degree and/or one-year prior card services experience preferred.

Responsibilities

• Provide prompt, courteous and accurate customer service.
• Assist customers and employees with bank card products and ATMs.
• Recognize cross sell opportunities and refer customers.
• Review documentation for compliance with policies and regulatory requirements.
• Participate in community events for SMB.

Skills

Professional, friendly, and outgoing personality

Excellent customer service and communication skills

Detail oriented

Computer Skills (Jack Henry, Microsoft Word, Excel)

Education

High school diploma or equivalent

Prior teller or banking experience

College degree and/or one-year prior card services experience

Job description

Smbonline in Carthage, Missouri, is seeking a dedicated customer service representative to provide prompt and courteous assistance with bank card products and ATMs. In this role, you will serve as a vital contact for the bank's card services and help identify cross-sell opportunities through customer interactions.

The ideal candidate will have a high school diploma or equivalent, with prior banking experience preferred. You’ll be part of a dynamic team, participating in community events, ensuring excellent service delivery, and maintaining compliance in banking practices.