Card Services Representative

Smbonline; Carthage (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

Smbonline in Carthage, Missouri, is seeking a dedicated customer service representative to provide prompt and courteous assistance with bank card products and ATMs. In this role, you will serve as a vital contact for the bank's card services and help identify cross-sell opportunities through customer interactions.

The ideal candidate will have a high school diploma or equivalent, with prior banking experience preferred. You’ll be part of a dynamic team, participating in community events, ensuring excellent service delivery, and maintaining compliance in banking practices.

Qualifications

• High school diploma or equivalent required.
• Prior teller or banking experience preferred.
• College degree and/or one-year prior card services experience preferred.

Responsibilities

• Provide prompt, courteous and accurate customer service.
• Assist customers and employees with bank card products and ATMs.
• Recognize cross sell opportunities and refer customers.
• Review documentation for compliance with policies and regulatory requirements.
• Participate in community events for SMB.

Skills

Professional, friendly, and outgoing personality

Excellent customer service and communication skills

Detail oriented

Computer Skills (Jack Henry, Microsoft Word, Excel)

Education

High school diploma or equivalent

Prior teller or banking experience

College degree and/or one-year prior card services experience

Job description

Hours Needed: 8:00/8:30 - 5:00/5:30

Job Summary

Provide prompt, courteous and accurate customer service while assisting customers and employees with bank card products and ATMs. This position must acquire and maintain a working knowledge of bank products and services to recognize cross sell opportunities and refer customers. Serves as a specialized contact for the bank's card services and setup and maintain ATM fleet.

Essential Functions

• Provides customer service excellence in accordance with our standards and philosophy.
• Daily customer contact involving card and ATM questions or issues.
• Performs daily functions of credit card, debit card, and ATMs, promptly and efficiently.
• Reviews documentation for compliance with policies and regulatory requirements.
• Cross trains in daily functions of card services and merchant processing.
• Participates in community events for SMB.
• Recognizes opportunities to cross sell bank products and services.

Skill Requirements

• Professional, friendly, and outgoing personality
• Detail oriented, able to multi-task and self-motivated
• Excellent customer service and communication skills
• Computer Skills (Jack Henry, Microsoft Word, Excel)

Physical Requirements

• This position is largely sedentary; however, filing and the use of standard office. The ability to sit, bend, squat, twist and lift/carry equipment weighing up to 50 lbs. is also required. This position requires a working knowledge of computers, printers, credit card machines, and general office equipment.
• The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or equivalent required. Prior teller or banking experience preferred. College degree and/or one-year prior card services experience is preferred.