Card Services Associate

EKU Careers; Richmond (KY); On-site; USD 9,100 - 13,000; Full time

Job summary

Eastern Kentucky University is seeking a Card Services Associate for the Richmond Campus. This student position offers up to 20 hours per week with a minimum wage of $8.00 per hour.

The role provides front-line customer service to a diverse campus community, including students, faculty, administrators, and contractors, and entails ID card printing and handling inquiries. You must be an EKU student; strong communication and discretion are preferred, with prior office or customer service

Qualifications

• Applicants should exhibit excellent communication skills and the discretion to uphold applicable university protocols and confidentiality obligations.
• Previous experience in a professional office or customer service environment is preferred.
• Applicants must be a student enrolled at EKU.

Responsibilities

• Print replacement ID cards for patrons - (Essential, 75%).
• Answer questions from visiting patrons - (Essential, 20%).
• Keep the office organized and update virtual files as needed - (Marginal, 5%).

Skills

Excellent communication

Discretion/confidentiality

Customer service

Education

Student at EKU

Job description

Title: Card Services Associate

Position Type: Student

Search Type: External - minimum 7 days

Department: 68R000 - University Business Services

Division: 4R0000 - Finance & Administration

Position Location: Richmond Campus

Driver Classification: Non-Driver

FLSA: Non-Exempt

Hours Per Week: Up to 20

Pay Scale:Minimum $8.00 per hour

Contact Person:Lindsay James, [e-mail]

Job Summary/Basic Functions

Colonel Card Services is the first face-to-face interaction many patrons have with the university. A Card Services Associate will deliver exceptional front-line customer service to a diverse client base, including students, faculty, administrators, and university contractors.

The Card Services Associate will reflect high standards and professionalism associated with EKU while upholding office and patron privacy protocols.

Minimum Qualifications

• Applicants must be a student enrolled at EKU.

Preferred Qualifications:

• Applicants should exhibit excellent communication skills and the discretion to uphold applicable university protocols and confidentiality obligations. Previous experience in a professional office or customer service environment is preferred.

Job Duties:

• 75% - Print replacement ID cards for patrons - (Essential)
• 20% - Answer any questions from visiting patrons - (Essential)
• 5% - Keep the office organized and update virtual files as needed. - (Marginal)

Sponsorship:The position is not eligible for visa sponsorship.

EEO Statement

Eastern Kentucky University is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon satisfactory background check.