Card Production & Transactions Specialist I

JPMorganChase; Coppell (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Chase is seeking a detail-oriented Transactions Specialist I in Coppell, TX to operate production equipment for processing customer statements and credit cards. In Global Document Services, you will focus on quality, operational excellence, and meeting SLAs in a fast-paced environment.

You will complete training across embossing/insertion, inspect cards/statements, troubleshoot issues, and ensure compliance with regulations and SOPs.

Qualifications

• Ability to lift and move materials weighing 25-40 lbs and handle 200 lb supplies using approved industrial carts.
• Follow detailed instructions and procedures with a high degree of accuracy and consistency.
• Adaptability to changing priorities, daily direction from leadership, updates to procedures, and new technology.
• Strong teamwork and interpersonal skills; able to collaborate with internal partners and stakeholders.
• Ability to prioritize daily workload to support client SLAs and operational deadlines.
• Commitment to maintaining a clean, organized, and safety-focused work area.
• Willingness to cross-train and support responsibilities across multiple areas as needed.

Responsibilities

• Complete training across core functions within the Embossing and Insertion areas.
• Operate various types of production equipment and machinery, as assigned.
• Perform detailed quality inspections of cards and statements to identify and correct defects, errors, or inconsistencies.
• Troubleshoot and help resolve production issues, including equipment malfunctions and data discrepancies.
• Execute work accurately and efficiently to meet Service Level Agreements (SLAs).
• Promote strong internal controls by proactively identifying, documenting, and communicating issues.
• Review production data to identify trends, improvement opportunities, and potential risks.
• Follow all applicable regulations, internal policies, and standard operating procedures related to card and statement production.

Skills

Material handling

Attention to detail

Adaptability

Teamwork

Prioritization

Safety awareness

Cross-training

Job description

Chase is seeking a detail-oriented Transactions Specialist I in Coppell, TX to operate production equipment for processing customer statements and credit cards. In Global Document Services, you will focus on quality, operational excellence, and meeting SLAs in a fast-paced environment.

You will complete training across embossing/insertion, inspect cards/statements, troubleshoot issues, and ensure compliance with regulations and SOPs.