Card Operations Project Analyst

Western Alliance Bancorporation; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salaries

Medical and dental insurance

401k matching program

Tuition assistance program

Job summary

A prominent banking institution is seeking a Card Operations Administrator II to support daily operations related to debit and credit card services. Key responsibilities include handling account maintenance requests, conducting quality control, and maintaining accurate cardholder records within a structured environment. The ideal candidate will have at least 2 years of relevant experience in banking operations, a high school diploma, and intermediate skills related to regulatory compliance and communication. Competitive benefits package offered.

Qualifications

• 2+ years of related experience in Loan Administration or similar field.
• Intermediate knowledge of applicable regulatory and legal compliance obligations.
• Intermediate experience in operations, including data entry and workflow tools.

Responsibilities

• Support daily operational processes related to card services.
• Handle debit and commercial credit account maintenance and inquiries.
• Process quality control requests and provide feedback to management.

Skills

Intermediate knowledge of general banking operations

Intermediate experience with debit or credit cards

Intermediate speaking and writing communication skills

Education

High school diploma

Job description

Job Title:

Card Operations Administrator II

Location:

Block 23

What you’ll do:

As a Card Operations Administrator II, you'll be responsible for supporting the daily operational processes related to the bank's card services, including debit and commercial credit cards. You'll perform debit and commercial credit card inquiries or maintenance requests in accordance with established policies and procedures. You'll handle debit and commercial credit account maintenance quality reviews and ancillary data analysis. In addition, you'll support internal teams with business initiatives and projects.

• Responsible for debit and commercial credit card account maintenance and inquiries from internal and external customers within service level agreement expectations.
• Process quality control requests and provide feedback to management.
• Work assigned indexing of daily, weekly, monthly and quarterly standard reports for all card transactions.
• Maintain accurate and up-to-date cardholder records in the bank's systems.

What you’ll need:

• 2+ years of related experience in Loan Administration or similar field.
• High school diploma required.
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate experience in operations, including data entry, work requests through a workflow tool.
• Intermediate experience with either debit or credit cards.
• Intermediate speaking and writing communication skills.

Benefits you’ll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Equal Employment Opportunity Statement:

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation