Card Operations Administrator- Debit Card

Western Alliance Bank; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Ownership stake

Medical insurance

Dental insurance

Time off

401k matching

Tuition assistance

Volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Card Operations Administrator- Debit Card to manage all debit card inquiries and maintenance requests. You will interact with internal and external channels and assist front-line teams in real-time, expanding your knowledge of card benefits and functions.

Ideal candidates bring 1+ years in card operations, strong communication skills, and comfort with CRM tools and Microsoft 365 in a production environment.

Qualifications

• High school diploma required.
• 1+ years in credit card or debit card operations, servicing or support.
• General banking operations knowledge including debit/credit card products.
• Familiar with regulatory and legal compliance obligations.
• Comfortable using Microsoft Office applications.
• Experience with CRM tools (Salesforce, Microsoft 365).
• Experience in production environments using queues and workflows.
• Strong written and verbal communication skills.

Responsibilities

• Execute on all debit card inquiries and maintenance requests.
• Process inquiries from internal and external channels.
• Support front-line servicing teams with real-time assistance.
• Grow knowledge of debit and credit card benefits and functions.
• Collaborate with teammates to meet service expectations.

Skills

Communication skills

Organizational skills

Collaborative mindset

Customer service mindset

Written and verbal communication

Education

High school diploma

Tools

CRM tools (Salesforce)

Microsoft 365

Queue/workflow systems

Job description

Job Title:

Card Operations Administrator- Debit Card

Location:

Block 23

What you’ll do:

As a Card Operations Administrator, you will be responsible for executing on all debit card inquiries. You will be processing maintenance requests, questions or guidance that come from all internal and external channels. You may also be asked to handle incoming calls from our front-line servicing teams to support our customers’ real time. This is a great role that would allow you to grow and expand your knowledge of all debit card and credit card benefits and functions across our card services department. This is not all encompassing in responsibilities.

• Positive and motivated individual that can manage through an ever-changing environment
• Collaborative mindset
• Takes pride in work performance to meet or exceed expectations
• High level of organization
• Can communicate at all levels

What you’ll need:

• High school diploma required
• Have at least 1+ years in Credit card or Debit card operations, servicing or support experience
• Entry to intermediate level knowledge of general banking operations; including Consumer and Business Debit Card, Commercial Loans, Treasury Management and anc banking products and services
• Entry to intermediate level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Comfortable using Microsoft suite of applications
• Experience working with CRM tools (ex. Salesforce, Microsoft365, etc.)
• Entry to Intermediate experience working in a production environment using queues and workflows
• Strong written and verbal communication skills

Benefits you’ll love:

We offer all the important things you’d want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation