Card Operations Administrator- Debit Card

Western Alliance Bancorporation; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

401k matching program

Tuition assistance program

Wellness program

Job summary

Western Alliance Bancorporation is seeking a Card Operations Administrator in Phoenix, Arizona. In this role, you will handle debit card inquiries and maintain service operations, ensuring top-notch customer support.

The ideal candidate should have at least 1 year of experience in credit or debit card operations and should be comfortable using CRM tools like Salesforce. Competitive salary, comprehensive benefits, and opportunities for professional growth are included.

Qualifications

• 1+ years in Credit card or Debit card operations, servicing, or support experience.
• Entry to intermediate level knowledge of general banking operations.
• Familiarity with regulatory and legal compliance obligations.

Responsibilities

• Execute on all debit card inquiries and process maintenance requests.
• Support front-line servicing teams with real-time customer inquiries.
• Grow and expand knowledge of debit and credit card benefits.

Skills

Credit card operations experience

Customer service skills

Microsoft Office proficiency

CRM tools experience

Strong communication skills

Education

High school diploma

Tools

Salesforce

Microsoft 365

Job description

Card Operations Administrator - Debit Card

Job Title: Card Operations Administrator- Debit Card

Location: Block 23

What you’ll do

As a Card Operations Administrator, you will be responsible for executing on all debit card inquiries. You will be processing maintenance requests, questions or guidance that come from all internal and external channels. You may also be asked to handle incoming calls from our front‑line servicing teams to support our customers’ real time. This is a great role that would allow you to grow and expand your knowledge of all debit card and credit card benefits and functions across our card services department. This is not all encompassing in responsibilities.

• Positive and motivated individual that can manage through an ever‑changing environment
• Collaborative mindset
• Takes pride in work performance to meet or exceed expectations
• High level of organization
• Can communicate at all levels

What you’ll need

• High school diploma required
• Have at least 1+ years in Credit card or Debit card operations, servicing or support experience
• Entry to intermediate level knowledge of general banking operations; including Consumer and Business Debit Card, Commercial Loans, Treasury Management and anc banking products and services
• Entry to intermediate level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Comfortable using Microsoft suite of applications
• Experience working with CRM tools (ex. Salesforce, Microsoft365, etc.)
• Entry to Intermediate experience working in a production environment using queues and workflows
• Strong written and verbal communication skills

Benefits you’ll love

We offer all the important things you’d want—competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands—Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank—that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information.