Card Operations Admin II: Real-Time Servicing & QA

Western Alliance Bank; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

a great 401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Card Operations Administrator II - Servicing to handle debit and credit card maintenance, respond to inquiries, and support real-time customer service. The role includes processing QA reviews, providing feedback, and updating cases to meet quality standards within our card services team.

Ideal candidates have 2+ years in card operations, working knowledge of banking products, and CRM tools.

Qualifications

• 2+ years of related experience in Credit card or Debit card operations, servicing or support.
• Entry to Intermediate knowledge of general banking operations, including Debit Card, Commercial Credit Card, Commercial Loans, loan administration, treasury management and/or other commercial banking products and services.
• Entry to Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Experience with CRM Tools (ex. Salesforce, Microsoft365, etc.)
• Entry to Intermediate experience in operations, including data entry, working in production environment and working on assigned requests through a workflow tool.
• Entry to Intermediate experience or working knowledge with either debit or credit cards.
• Entry to Intermediate verbal and written communication skills.

Responsibilities

• Responsible for completing debit and commercial credit card account maintenance and inquiries from internal and external customers.
• Meet or exceed service level agreement expectations with completing inquiries or requests.
• Process quality control requests and provide feedback to management.
• Work assigned indexing of daily, weekly, monthly and quarterly standard reports for all card transactions.
• Maintain accurate and up-to-date cardholder records in the bank’s systems.

Education

High School diploma

Bachelor's Degree

Tools

Salesforce

Microsoft365

Job description

Western Alliance Bank is seeking a Card Operations Administrator II - Servicing to handle debit and credit card maintenance, respond to inquiries, and support real-time customer service. The role includes processing QA reviews, providing feedback, and updating cases to meet quality standards within our card services team.

Ideal candidates have 2+ years in card operations, working knowledge of banking products, and CRM tools.