Card Fraud Strategy & Analytics Director

Citigroup Inc.; Jacksonville (FL); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Life, accident & disability insurance

Wellness programs

Paid time off

Job summary

Citigroup Inc. in Jacksonville, FL is seeking a Senior Business Analytics Leader to manage multiple teams through other managers and execute the functional strategy.

This role requires deep analytics expertise, cross-functional collaboration, and strategic influence across technology, operations, and marketing. The ideal candidate will lead efforts in customer analytics, attribution, and data platforms to improve the customer experience and drive sustainable growth, with strong communication and

Qualifications

• 15+ years of experience, including 8+ years' managerial experience.
• Experience working within financial services and analytics.
• Experience working directly with business partners to ensure optimal design and delivery of consumer facing solutions.
• Management experience.
• Excellent customer focus.
• Excellent team player; ability to lead, partner and negotiate with cross functional team to successfully deliver client needs.

Responsibilities

• Analytics leader with experience in analytics and information management across multi-product relationships for customers and households.
• Must demonstrably understand the data sources and analytic techniques that are used at scale by large consumer finance institutions, but also have significant experience leading and innovating in the areas of customer recognition, cross-channel servicing and marketing, digital acquisitions and attribution, and client retention through BI, analysis, models and strategies.
• Significant influence and execution skills in ambiguous contexts, and should articulate a regional strategy that stakeholders will accept across IT, operations, marketing, finance, credit, fraud, and authorizations.
• Be a practitioner and an advocate for the value of analytics in refining business outcomes and must have demonstrated ability to work within the company and across industries to identify and source talent, design required training, and grow analytics talent.
• Appropriately assess risk when business decisions are made, driving compliance with laws and safeguarding Citigroup.

Skills

Analytics leadership

Team management

Stakeholder negotiation

Data analytics

Education

Bachelor’s Degree in quantitative field

Job description

Citigroup Inc. in Jacksonville, FL is seeking a Senior Business Analytics Leader to manage multiple teams through other managers and execute the functional strategy.

This role requires deep analytics expertise, cross-functional collaboration, and strategic influence across technology, operations, and marketing. The ideal candidate will lead efforts in customer analytics, attribution, and data platforms to improve the customer experience and drive sustainable growth, with strong communication and