Card Disputes Operations Specialist I

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

JPMorganChase is seeking an Account Specialist I to support clients and internal partners by ensuring accurate, timely processing of credit card disputes. The role blends routine operations with occasional outbound client contact, emphasizing precision, service, and continuous improvement within a defined framework.

The position focuses on process execution, teamwork, and the ability to escalate non-standard issues to a supervisor.

Qualifications

• Experience in phone or face-to-face settings, with ability to multitask across systems.
• Demonstrated customer interaction and support skills.
• Ability to learn products and systems quickly and use feedback to improve performance.

Responsibilities

• Manages a high volume of incoming disputes cases.
• Interprets needs and delivers insights with customer service expertise.
• Navigates multiple computer systems efficiently and remains adaptable.
• Complies with internal policy, procedures, and Reg Z guidelines.
• Takes ownership of each customer interaction with empathy and professionalism.

Skills

Customer service

Multitasking

Communication

Empathy

Attention to detail

Phone support

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase is seeking an Account Specialist I to support clients and internal partners by ensuring accurate, timely processing of credit card disputes. The role blends routine operations with occasional outbound client contact, emphasizing precision, service, and continuous improvement within a defined framework.

The position focuses on process execution, teamwork, and the ability to escalate non-standard issues to a supervisor.