Card Dispute & Fraud Specialist (Hybrid)

Canvas Credit Union; Lone Tree (CO); Hybrid; USD 31,000 - 39,000; Full time

Benefits offered by this job

Paid Vacation

Paid Holidays

401(k) Plan

Tuition Reimbursement

Health Savings Account

Job summary

Canvas Credit Union is seeking a Card Dispute Representative at its Lone Tree, CO location. The role focuses on protecting members' financial well-being by researching and processing complex debit and credit card disputes, following Regulation E and Z, and card network rules.

You will handle inbound and outbound member communications, collaborate with processors and team members, and strive for timely, accurate dispute resolution while maintaining high service standards.

Qualifications

• Bilingual English and Spanish is a plus.
• Strong understanding of Reg E, Reg Z, Reg CC, and Card Network rules as they apply to Card Disputes.
• Excellent communication and customer service skills; attention to detail and teamwork.

Responsibilities

• Take inbound calls to research, process, and resolve complex card disputes per Reg E, Reg Z, and Card Network Rules.
• Make outbound calls to gather documentation and complete dispute forms.
• Liaise with card processors and review dispute documents for timely resolution.

Skills

Bilingual English/Spanish

Reg E/Z/CC knowledge

Card networks rules

Customer service

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Canvas Credit Union is seeking a Card Dispute Representative at its Lone Tree, CO location. The role focuses on protecting members' financial well-being by researching and processing complex debit and credit card disputes, following Regulation E and Z, and card network rules.

You will handle inbound and outbound member communications, collaborate with processors and team members, and strive for timely, accurate dispute resolution while maintaining high service standards.