Car Wash Team Lead

National Pride Equipment Car Wash Superstore; Columbia City (IN); On-site; USD 17,908 - 20,664; Full time

Benefits offered by this job

Competitive pay

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend bonus

Paid training

Free uniforms

Job summary

National Pride Equipment Car Wash Superstore in Columbia City, IN is seeking a Team Lead to oversee daily car wash operations and deliver exceptional customer service. You will organize shifts, monitor attendance, assign tasks, supervise staff, and assist customers.

The ideal candidate has strong communication, reliability, and flexibility for evenings and weekends, with the ability to stand for long periods. Benefits include competitive pay, paid time off, and ongoing training opportunities.

Qualifications

• High school education is required.
• Customer service experience preferred.
• Ability to work flexible hours, including evenings and weekends.
• Able to stand for long periods and lift moderate weights.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance and time off.
• Assign duties based on role and skills.
• Supervise staff and train new members.
• Handle customer issues and resolve conflicts.
• Balance cash drawers and prepare deposits.
• Ensure safety and company policies are followed.
• Greet customers and explain wash services.

Skills

Customer service

Leadership

Shift scheduling

Conflict resolution

Cash handling

Education

High School Diploma

Job description

Job Details

Location: Columbia City, IN 46725
Position Type: Full-Time/Part-Time
Education Level: High School
Salary Range: $13.00 - $15.00 per Hour
Travel Percentage: None
Job Shift: Any
Job Category: Retail

Benefits

• Competitive Pay + Monthly Bonus Opportunity
• FREE CAR WASHES
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Position Overview

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Duties and Responsibilities

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessaryManaging employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

Additional Tasks

• Greet customers courteously and explain available wash services; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Point to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates

Qualifications

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demands of the job
• Ability to follow directions and correctly implement tasks
• Car wash locations create wet hazardous conditions; safety precautions should be met for safety and compliance

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management’s reason for their job description.