Car Wash Team Lead

Tip Top Car Wash; Fort Wayne (IN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Monthly bonus

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend

Training career path

Free uniforms

Full/Part-time

Job summary

Tip Top Car Wash in Fort Wayne, IN is seeking a Team Lead to oversee daily car wash operations while delivering excellent customer service. The role supports both management and non-management tracks with opportunities for growth and a focus on safety and efficiency.

Flexible scheduling, competitive pay and a monthly bonus are among the benefits, along with paid training and career development pathways to advance within the company.

Qualifications

• Customer service-focused approach.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Physical ability to stand for long periods and lift moderate weight.
• Knowledge of safety procedures and compliance.

Responsibilities

• Organizing shift schedules for team members.
• Monitoring attendance, tardiness and time off.
• Assigning duties to employees based on role and skills.
• Supervising employees and assisting with tasks as necessary.
• Managing employees' requests and transgressions.
• Training new and current team members on tasks.
• Handling customer issues and managing conflicts.
• Adhering to company policies and health, safety and employment standards.
• Balancing cash drawers and preparing cash deposits.

Skills

Customer service

Communication

Flexibility

Physical stamina

Safety awareness

Job description

Job Details

Job Location: Tip Top Car Wash - Fort Wayne - Fort Wayne, IN 46835

Position Type: Full-Time/Part-Time

Education Level: None

Salary Range: $13.00 - $15.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Retail

DON'T MISS OUT ON THIS NEW AND EXCITING OPPORTUNITY!

TIP TOP CAR WASH IS EXPERIENCING UNPRECENTED GROWTH!

We need highly energetic, enthusiastic, dynamic, big-picture people that want to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match.

Multiple positions available including Management and Non-management.

Benefits

• Competitive Pay + Monthly Bonus Opportunity
• FREE CAR WASHES
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms
• Full-time OR Part-time Positions available

Position Overview

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Duties and Responsibilities

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees' requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

Qualifications

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks.
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance

Additional Tasks

• Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description.