Car Wash Team Lead

National Pride Equipment Car Wash Superstore; New Albany (IN); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay + monthly bonus

Free car washes

Paid time off

Education reimbursement $2500 annually

Flexible schedules

Refer a friend bonus

Paid training/career path development

Uniforms provided

Full-time or part-time positions

Job summary

Tip Top Car Wash in New Albany, IN is seeking a Team Lead to oversee daily car wash operations and deliver top-notch customer service. You will coordinate shift schedules, supervise staff, and ensure efficient, friendly service at the wash bays.

Responsibilities include organizing tasks, handling customer issues, balancing cash drawers, and ensuring safety standards. This role offers full-time or part-time hours with monthly bonus opportunities and paid training.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Ability to work flexible hours, including evenings and weekends.
• Ability to stand for long periods.
• Ability to lift moderate weight.
• Excellent written and verbal communication.

Responsibilities

• Organize shift schedules for team members.
• Monitor attendance and time off.
• Assign duties based on role and skills.
• Supervise staff and assist with tasks.
• Handle customer issues and conflicts.
• Balance cash drawers and prepare deposits.
• Ensure safety procedures and company policies.
• Provide training to new and current team members.

Skills

Customer Service

Team Leadership

Flexible Scheduling

Communication

Education

High School Diploma

Job description

Job Details: Job Location: Tip Top Car Wash -New Albany - New Albany, IN, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: $13.00 - $15.00Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Retail.

Multiple positions available including Management and Non-management.

Position Overview:

The Team Lead is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service.

Duties and Responsibilities:

• Organizing shift schedules for team members
• Monitoring attendance, tardiness and time off
• Assigning duties to specific employees based on role and skills
• Supervising employees and assisting with tasks as necessary
• Managing employees’ requests and transgressions
• Training new and current team members on tasks
• Handling customer issues and managing conflicts
• Adhering to company policies and health, safety and employment standards
• Balancing cash drawers and preparing cash deposits

Benefits:

• Competitive Pay + Monthly Bonus Opportunity
• FREE CAR WASHES
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms
• Full-time OR Part-time Positions available

Additional Tasks:

• Greet customers courteously and explain available wash services to them; take and process wash payments to the satisfaction of customers and car wash
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, and grease gun)
• Provide assistance to customers in any area concerning car wash process
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude
• Points to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
• Smiles at customer and does thumbs up after guest is in neutral with no brakes
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Qualifications:

• Ability to display courteous and professional attitude
• Excellent customer service skills to ensure optimum customer satisfaction
• Strong ability to work flexible hours, such as evenings and weekends
• Ability to work standing over long periods of time
• Ability to lift items of moderate weight
• Ability to work outdoor and be efficient in all weather conditions
• Ability to interact ethically with fellow employees and customers
• Excellent written and oral communication skills, as well as interpersonal skills
• Strong ability to handle the physical demand of the job
• Ability to follow directions and correctly implement tasks.
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within managements reason for their job description.