Car Wash Operations Leader – Growth & Flexible Scheduling

National Pride Equipment Car Wash Superstore; Madison (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary + Quarterly Bonus

FREE CAR WASHES

Paid Time Off

Continuing Education reimbursement $2,

Flexible schedules/work life balance

Refer a friend $200 bonus

Paid Training/Career Path Development

Free Uniforms

Job summary

Tip Top Car Wash in Madison, IN seeks a General Manager to oversee a car wash location’s daily operations, financial results, and customer experience. The role focuses on revenue growth, memberships, and cost control, with leadership of site teams and execution of company initiatives.

Candidates should have leadership experience in retail or service, strong customer service and communication skills, and a High School Diploma or equivalent.

Qualifications

• Previous leadership experience in retail, service, hospitality, or car wash operations.
• Demonstrated ability to manage daily operations and lead teams effectively.
• Strong customer service, communication, and organizational skills.
• Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment.
• Basic computer proficiency and ability to use operational systems.
• Mechanically inclined with ability to identify and address minor maintenance issues.
• Ability to work flexible hours including evenings and weekends.
• High School Diploma or equivalent required.

Responsibilities

• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.
• Execute daily operations to ensure consistent service, throughput, and site readiness.
• Maintain efficient staffing schedules aligned with business demand and labor targets.
• Monitor and manage site-level inventory including chemicals, supplies, and operational materials.
• Identify and resolve operational issues, including minor mechanical and maintenance needs.
• Maintain accurate administrative records including scheduling, inventory tracking, and required reporting.
• Lead, coach, and develop site team members and shift leaders.
• Hire, train, and onboard new employees in accordance with company standards.
• Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.
• Maintain consistent training on systems, procedures, safety, and customer service expectations.
• Foster a positive, accountable, and high-performing team culture.
• Deliver a consistently positive customer experience across all touchpoints.
• Resolve customer concerns promptly and professionally while minimizing claims and losses.
• Drive site-level sales, membership growth, promotions, and local marketing initiatives.
• Support fundraising and community engagement efforts as directed.
• Own execution of company safety programs and ensure compliance with all policies and procedures.
• Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom.
• Ensure equipment, tools, and workspaces are maintained in a safe and organized condition.
• Identify safety risks and take immediate corrective action.
• Perform other duties as assigned to support business needs.

Skills

Leadership experience

Operations management

Customer service

Communication

Organizational skills

Time management

Problem solving

Basic computer skills

Mechanical inclination

Flexible hours

Education

High School Diploma or equivalent

Job description

Tip Top Car Wash in Madison, IN seeks a General Manager to oversee a car wash location’s daily operations, financial results, and customer experience. The role focuses on revenue growth, memberships, and cost control, with leadership of site teams and execution of company initiatives.

Candidates should have leadership experience in retail or service, strong customer service and communication skills, and a High School Diploma or equivalent.