Car Wash Site Leader — Flexible Hours & Growth

Tip Top Car Wash; Fort Wayne (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Continuing Education reimbursement

Flexible schedules

Refer a friend bonus

Paid Training/Career Path Development

Free Uniforms

Job summary

Tip Top Car Wash - Fort Wayne, IN is seeking a Car Wash General Manager to lead a single location, overseeing daily operations, financial performance, and a high-performing team. This role focuses on revenue growth, membership acquisition, cost control, and a superior customer experience.

The General Manager will drive staffing, safety compliance, and site standards while mentoring staff, ensuring training, and executing company initiatives.

Qualifications

• Leadership experience in retail or service.
• Ability to manage daily operations and lead teams.
• Strong customer service and communication.
• Work evenings and weekends.
• High School Diploma or equivalent.

Responsibilities

• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.
• Execute daily operations to ensure consistent service, throughput, and site readiness.
• Maintain efficient staffing schedules aligned with business demand and labor targets.
• Monitor and manage site-level inventory including chemicals, supplies, and operational materials.
• Identify and resolve operational issues, including minor mechanical and maintenance needs.
• Maintain accurate administrative records including scheduling, inventory tracking, and required reporting.
• Lead, coach, and develop site team members and shift leaders.
• Hire, train, and onboard new employees in accordance with company standards.
• Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.
• Maintain consistent training on systems, procedures, safety, and customer service expectations.
• Foster a positive, accountable, and high-performing team culture.
• Deliver a consistently positive customer experience across all touchpoints.
• Resolve customer concerns promptly and professionally while minimizing claims and losses.
• Drive site-level sales, membership growth, promotions, and local marketing initiatives.
• Support fundraising and community engagement efforts as directed.
• Own execution of company safety programs and ensure compliance with all policies and procedures.
• Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom.
• Ensure equipment, tools, and workspaces are maintained in a safe and organized condition.
• Identify safety risks and take immediate corrective action.

Skills

Leadership

Customer service

Communication

Time management

Organizational skills

Mechanical aptitude

Flexible hours

Computer skills

Retail/hospitality

Education

High School Diploma

Job description

Tip Top Car Wash - Fort Wayne, IN is seeking a Car Wash General Manager to lead a single location, overseeing daily operations, financial performance, and a high-performing team. This role focuses on revenue growth, membership acquisition, cost control, and a superior customer experience.

The General Manager will drive staffing, safety compliance, and site standards while mentoring staff, ensuring training, and executing company initiatives.