Car Wash General Manager - Lead Growth & Team

National Pride Equipment Car Wash Superstore; Gas City (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

National Pride Equipment Car Wash Superstore is seeking a General Manager for a Gas City, IN location. The role oversees site performance, revenue, memberships, labor, and safety, directing daily operations and a local team to deliver top service.

You will lead staffing, inventory, and maintenance, drive customer satisfaction, and ensure financial results while implementing company initiatives and community engagement. Strong leadership and communication are essential.

Qualifications

• Minimum leadership experience in retail, service, or car wash operations.
• Strong customer service, communication, and organizational skills are required.
• Ability to manage time, prioritize tasks, and solve problems in a fast-paced setting.

Responsibilities

• Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability.
• Execute daily operations to ensure consistent service, throughput, and site readiness.
• Maintain efficient staffing schedules aligned with business demand and labor targets.
• Monitor and manage site-level inventory including chemicals, supplies, and operational materials.
• Identify and resolve operational issues, including minor mechanical and maintenance needs.
• Maintain accurate administrative records including scheduling, inventory tracking, and required reporting.
• Lead, coach, and develop site team members and shift leaders.
• Hire, train, and onboard new employees in accordance with company standards.
• Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination.
• Maintain consistent training on systems, procedures, safety, and customer service expectations.
• Foster a positive, accountable, and high-performing team culture.
• Deliver a consistently positive customer experience across all touchpoints.
• Resolve customer concerns promptly and professionally while minimizing claims and losses.
• Drive site-level sales, membership growth, promotions, and local marketing initiatives.
• Support fundraising and community engagement efforts as directed.
• Own execution of company safety programs and ensure compliance with all policies and procedures.
• Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom.
• Ensure equipment, tools, and workspaces are maintained in a safe and organized condition.
• Identify safety risks and take immediate corrective action.
• Perform other duties as assigned to support business needs.

Skills

Leadership

Customer service

Communication

Organizational skills

Time management

Problem solving

Basic computer skills

Mechanical inclination

Education

High school diploma or equivalent

Job description

National Pride Equipment Car Wash Superstore is seeking a General Manager for a Gas City, IN location. The role oversees site performance, revenue, memberships, labor, and safety, directing daily operations and a local team to deliver top service.

You will lead staffing, inventory, and maintenance, drive customer satisfaction, and ensure financial results while implementing company initiatives and community engagement. Strong leadership and communication are essential.