Car Wash Operations Assistant Manager

Nouria Energy Services, Inc.; West Springfield (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay + performance Incentiv

Leadership development and advancement

Fast-paced team-oriented environment

Direct impact on site success

Job summary

Nouria Energy Services, Inc. is seeking an Assistant Manager for the Golden Nozzle Car Wash in West Springfield, MA. You will work closely with the Site Manager to drive daily operations, develop the team, and deliver an exceptional customer experience in a fast-paced environment.

This hands-on role focuses on staffing, safety, customer service, sales initiatives, and performance metrics. If you thrive on coaching, improving workflows, and leading shifts in the manager's absence, this position

Qualifications

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus).
• Ability to motivate, coach, and support a high-performing team.
• Strong organizational, communication, and multitasking skills.
• Customer-first mindset with a commitment to delivering exceptional service.
• Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus.
• Proficiency with Microsoft Office and basic operational software systems.

Responsibilities

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback.
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times.
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience.
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally.
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention.
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies.
• Enforce company safety procedures and regulatory compliance standards.
• Support review of operational reports, KPIs, and performance metrics to improve site performance.
• Partner with the Site Manager to execute site-specific goals and business initiatives.
• Lead shifts and oversee operations in the Site Manager's absence when needed.

Skills

Problem Solving

Decision Making

Team Leadership

Customer Service

Safety & Compliance

Education

High School Diploma

Tools

Microsoft Office

Job description

General Summary of the position: Assistant Manager - Golden Nozzle Car Wash

What You'll Do: Support the Team. Drive Daily Operations. Deliver an Exceptional Customer Experience.

Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of our high-volume car wash facility. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing team members, and is passionate about operational excellence and outstanding customer service.

As Assistant Manager, you will work closely with the Site Manager to help maximize site performance, support team development, and ensure every customer leaves with great experience.

A day in this role may include:

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies
• Enforce company safety procedures and regulatory compliance standards
• Support review of operational reports, KPIs, and performance metrics to improve site performance
• Partner with the Site Manager to execute site-specific goals and business initiatives
• Help resolve employee and customer concerns to maintain a positive, productive environment
• Lead shifts and oversee operations in the Site Manager's absence when needed

Core Competencies

• Problem Solving & Decision Making
• Team Leadership Support & Collaboration
• Customer-Centric Mindset
• Results-Driven Execution
• Safety & Operational Compliance

Preferred Qualifications (Experience and skills that will help you succeed in this role)

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus)
• Ability to motivate, coach, and support a high-performing team
• Strong organizational, communication, and multitasking skills
• Customer-first mindset with a commitment to delivering exceptional service
• Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus
• Proficiency with Microsoft Office and basic operational software systems
• High School Diploma or equivalent

Minimum Requirements (Must meet all of the following to be considered)

• At least 18 years of age
• Ability to work up to 50 hours per week, with additional hours as business needs require
• Flexible availability to cover shifts including evenings, weekends, and holidays if needed
• Required to work at least one weekend day
• Open availability based on the operational needs of Golden Nozzle

Physical Requirements

• Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities
• Ability to lift, carry, and hold up to 50 lbs.
• Ability to work outdoors in temperatures ranging from -10°F to 100°F
• Must be able to stand, walk, and move around vehicles for extended periods of time

Why Join Golden Nozzle?

• Competitive pay + performance incentives
• Leadership development and advancement opportunities
• Fast-paced team-oriented environment
• Opportunity to make a direct impact on site success and customer satisfaction

Starting Rate: $16.00

Benefits: Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.