Manager, Car Wash Operations

Nouria; Leominster (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay + incentives

Leadership development

Fast-paced team environment

Opportunity to impact site success

Job summary

Nouria Energy is seeking a hands-on Site Manager for Golden Nozzle Car Wash to lead daily operations, optimise throughput, and deliver best-in-class service.

You will coach a team, monitor KPIs, manage safety and maintenance, and execute sales initiatives to grow membership and revenue. This role requires flexibility, weekend coverage, and a customer-first mindset.

Qualifications

• Leadership experience in supervisory or management roles is preferred.
• Ability to lead, motivate, and develop a high-performing team.
• Strong organizational and multitasking skills.
• Customer-first mindset with commitment to exceptional service.
• Familiarity with car wash equipment and safety standards is a plus.

Responsibilities

• Lead and supervise daily site operations including staffing, scheduling, coaching.
• Ensure facility, equipment, and grounds are clean, safe, and operational.
• Optimize workflow and throughput to minimize wait times.
• Deliver excellent customer service addressing inquiries and concerns.
• Execute sales initiatives and growth strategies for memberships.
• Monitor inventory and coordinate ordering of supplies.
• Enforce safety procedures and regulatory compliance.
• Review KPIs and financial metrics to improve site performance.
• Partner with senior leadership on site goals and initiatives.
• Resolve conflicts to maintain a positive environment.

Skills

Leadership

Team motivation

Customer service

Communication

Multitasking

Problem solving

Safety awareness

Education

High School Diploma

Tools

Microsoft Office

Job description

What You’ll Do

Lead the Team. Drive Results. Deliver an Exceptional Customer Experience.

Golden Nozzle Car Wash is seeking a hands-on, results-driven Site Manager to oversee the daily operations of our high-volume car wash facility. This leadership role is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about operational excellence and outstanding customer service.

As Site Manager, you will be responsible for maximizing site performance, developing your team, and ensuring every customer leaves having had a great experience.

A day in this role may include:

• Lead and supervise all daily site operations including staffing, scheduling, coaching, and performance management
• Ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
• Optimize workflow and vehicle throughput to minimize wait times and enhance customer experience
• Deliver best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
• Execute sales initiatives and membership growth strategies to drive revenue and customer retention
• Monitor inventory levels and coordinate ordering of chemicals, parts, and operational supplies
• Enforce all safety procedures and regulatory compliance standards
• Review operational reports, KPIs, and financial metrics to improve site performance
• Partner with senior leadership to execute site-specific goals and business initiatives
• Resolve employee and customer conflicts effectively to maintain a positive, productive environment

Core Competencies

• Problem Solving & Decision Making
• Team Leadership & Collaboration
• Customer-Centric Mindset
• Results-Driven Execution
• Safety & Operational Compliance

Preferred Qualifications

(Experience and skills that will help you succeed in this role)

• Leadership experience in a supervisory or management role (car wash, automotive, retail, or service industry preferred)
• Ability to lead, motivate, and develop a high-performing team
• Strong organizational, communication, and multitasking skills
• Customer-first mindset with a commitment to delivering exceptional service
• Working knowledge of car wash equipment, maintenance practices, and safety standards is a plus
• Proficiency with Microsoft Office and basic operational software systems
• High School Diploma or equivalent

Minimum Requirements

(Must meet all the following to be considered)

• At least 18 years of age
• Ability to work up to 50 hours per week, with additional hours as business needs require
• Flexible availability to cover shifts at the location such as evenings, weekends, and holidays if needed
• Required to work at least one weekend day
• Open availability based on the operational needs of Golden Nozzle

Physical Requirements

• Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities
• Ability to lift, carry, and hold up to 50 lbs.
• Ability to work outdoors in temperatures ranging from -10°F to 100°F
• Must be able to stand, walk, and move around vehicles for extended periods of time

Why Join Golden Nozzle?

• Competitive pay + performance incentives
• Leadership development and advancement opportunities
• Fast-paced, team-oriented environment
• Opportunity to make a direct impact on site success and customer satisfaction

Starting Rate: $17.00

Benefits: Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.