Car Wash Operations Assistant Manager

Nouria Energy Services, Inc.; Greenfield (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) savings plan

Paid time off

Paid holidays

Life insurance

Disability benefits

Employee assistance program

Tuition assistance

Voluntary benefits

Job summary

Nouria Energy is hiring an Assistant Manager for Golden Nozzle Car Wash in Greenfield, MA. This hands-on role supports the Site Manager to drive daily operations, develop the team, and deliver outstanding customer experiences in a fast-paced setting.

You’ll supervise shifts, coach staff, ensure safety, manage throughput, and execute sales initiatives to grow membership and revenue. Strong leadership and customer-service focus are essential.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent is required.
• Ability to work up to 50 hours per week including evenings, weekends, and holidays.
• Willing to work at least one weekend day.
• Ability to lift up to 50 lbs and work outdoors in varying temperatures.

Responsibilities

• Supervise daily site operations, staffing, scheduling, and coaching.
• Ensure facility, equipment and grounds are clean, safe, and operational.
• Optimize workflow to minimize wait times and improve customer experience.
• Provide best-in-class customer service addressing inquiries and concerns promptly.
• Execute sales initiatives and membership growth strategies.
• Monitor inventory and coordinate restocking of supplies.
• Enforce safety procedures and regulatory compliance.
• Review KPIs and performance metrics to improve site results.
• Collaborate with Site Manager on goals and business initiatives.
• Resolve employee and customer concerns to maintain a positive environment.
• Lead shifts and cover Site Manager absence when needed.

Skills

Team leadership

Customer service

Organizational skills

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Operational software systems

Job description

General Summary of the position:

Assistant Manager – Golden Nozzle Car Wash

Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of our high-volume car wash facility. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing team members, and is passionate about operational excellence and outstanding customer service. As Assistant Manager, you will work closely with the Site Manager to help maximize site performance, support team development, and ensure every customer leaves with great experience.

What You’ll Do:

A day in this role may include:

• Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback
• Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
• Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience
• Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
• Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention
• Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies
• Enforce company safety procedures and regulatory compliance standards
• Support review of operational reports, KPIs, and performance metrics to improve site performance
• Partner with the Site Manager to execute site-specific goals and business initiatives
• Help resolve employee and customer concerns to maintain a positive, productive environment
• Lead shifts and oversee operations in the Site Manager’s absence when needed

Core Competencies:

• Problem Solving & Decision Making
• Team Leadership Support & Collaboration
• Customer-Centric Mindset
• Results-Driven Execution
• Safety & Operational Compliance

Preferred Qualifications (Experience and skills that will help you succeed in this role):

• Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus)
• Ability to motivate, coach, and support a high-performing team
• Strong organizational, communication, and multitasking skills
• Customer-first mindset with a commitment to delivering exceptional service
• Basic knowledge of car wash equipment, maintenance practices and safety standards is a plus
• Proficiency with Microsoft Office and basic operational software systems
• High School Diploma or equivalent

Minimum Requirements (Must meet all of the following to be considered):

• At least 18 years of age
• Ability to work up to 50 hours per week, with additional hours as business needs require
• Flexible availability to cover shifts including evenings, weekends, and holidays if needed
• Required to work at least one weekend day
• Open availability based on the operational needs of Golden Nozzle

Physical Requirements:

• Ensure physical maintenance, safety, cleanliness, and overall appearance of all store facilities
• Ability to lift, carry, and hold up to 50 lbs.
• Ability to work outdoors in temperatures ranging from -10°F to 100°F
• Must be able to stand, walk, and move around vehicles for extended periods of time

Why Join Golden Nozzle?

• Competitive pay + performance incentives
• Leadership development and advancement opportunities
• Fast-paced, team-oriented environment
• Opportunity to make a direct impact on site success and customer satisfaction

Starting Rate: $16.00 Benefits: Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.

Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.