Car Wash Guest Experience Specialist

Heartlandtommys; Overland Park (KS); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Starting pay $14.50/hour

Bonus program

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with match

Education bonus

Free carwashes

Job summary

Heartlandtommys is seeking a Customer/Guest Service Specialist in Overland Park, KS. The role focuses on face-to-face guest interactions, providing information on car wash services and products, and resolving inquiries with a friendly, helpful demeanor.

The position requires strong communication, sales, and organizational skills. Training is provided, and multiple shifts including weekends are available. Starting pay is competitive, with bonus programs and benefits.

Qualifications

• Excellent verbal and written communication
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent organizational skills and attention to detail
• Ability to function well in a high-paced and at times stressful environment
• Must be a minimum of 16 years of age

Responsibilities

• Interact with customers in person to provide support and information on services
• Resolve customer problems and concerns
• Maintain customer accounts and records of interactions
• Explain services and promotions clearly to guests
• Process point-of-sale purchases and contribute to sales goals
• Learn product/service details to answer inquiries or forward to staff
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Sales skills

Organizational skills

Resilience under pressure

Age requirement (16+)

Education

High school diploma or equivalent

1+ year experience preferred

Job description

Heartlandtommys is seeking a Customer/Guest Service Specialist in Overland Park, KS. The role focuses on face-to-face guest interactions, providing information on car wash services and products, and resolving inquiries with a friendly, helpful demeanor.

The position requires strong communication, sales, and organizational skills. Training is provided, and multiple shifts including weekends are available. Starting pay is competitive, with bonus programs and benefits.