Car Wash Guest Experience Associate (Flexible Scheduling)

GATE Express Carwash; Jacksonville, Northern (FL, KY); Hybrid; USD 16,531,000 - 20,664,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending

Short-Term Disability

Long-Term Disability

3 AFLAC Choices

Telehealth

EAP Program

401k Retirement

Paid Vacation

Quarterly Bonuses

Referral Bonuses

Tuition Reimbursement

Job summary

GATE Express Wash is looking for a high-energy Associate to ensure a safe, friendly guest experience while processing vehicles through the car wash efficiently. You will uphold cleanliness, operate kiosks and POS, and help maintain equipment and supplies.

The role emphasizes excellent customer service, teamwork, and adherence to safety procedures in both indoor and outdoor settings. Training will cover all car wash functions and guest interactions.

Qualifications

• Must be a minimum of 16 years old.
• Must successfully complete a pre-employment drug screening and background check
• Must be able to work a flexible schedule, to include weekends, holidays and split shifts
• Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
• Must be detail-oriented and have strong organizational skills
• Must be able to operate a computer
• Must be able to stand for extended periods of time
• Must be able to lift, carry, and move up to 50 pounds
• Must be able to bend, kneel, stoop, and reach (including overhead)
• Must have adequate strength, balance, and coordination to perform essential functions
• Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside

Responsibilities

• Arrive to work on time, consistently
• Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary
• Hair must be clean and cut in a becoming style; management has final approval
• Attend all required training, safety courses, office and departmental meetings
• Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
• Safely and properly handle chemicals
• Become proficient on all appropriate equipment and safety features
• Maintain and contribute to a positive and supportive team environment
• Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile
• Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash
• Guide guests using distinctive and clear hand signals in accordance to established procedures
• Review the loading sign directions with every guest and give the guest a “thumbs up” when their vehicle is placed and ready to start the wash process
• Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers
• Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues
• Perform vehicle detailing services as trained and directed
• Operate Express Wash kiosks, credit card machines, and POS
• Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary

Skills

Customer service

Communication

Attention to detail

Stamina

Operate computer

Tools

Express Wash kiosk

POS systems

Credit card machines

Job description

GATE Express Wash is looking for a high-energy Associate to ensure a safe, friendly guest experience while processing vehicles through the car wash efficiently. You will uphold cleanliness, operate kiosks and POS, and help maintain equipment and supplies.

The role emphasizes excellent customer service, teamwork, and adherence to safety procedures in both indoor and outdoor settings. Training will cover all car wash functions and guest interactions.