Car Wash Customer Experience Specialist

GATE Express Carwash; Jacksonville (FL); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending

Short-Term Disability

Long-Term Disability

3 AFLAC Choices

Telehealth

EAP Program

401k Retirement

Paid Vacation

Quarterly Bonuses

Referral Bonuses

Tuition Reimbursement

Job summary

GATE Express Carwash is seeking an Associate to prioritize customer service and provide a safe, friendly experience for guests. You will help guide vehicles through the wash, answer questions, and maintain a clean, organized facility.

Training covers operating the Express Wash kiosk, credit card machines, and POS, plus basic equipment maintenance. A team-oriented attitude and reliable schedule are essential for success.

Qualifications

• Must be able to speak, read, write, and comprehend English sufficiently to communicate with staff.
• Must be detail-oriented and have strong organizational skills.
• Must be able to operate a computer.
• Must be able to stand for extended periods.
• Must be able to lift up to 50 pounds.

Responsibilities

• Arrive to work on time, in proper uniform and safety gear.
• Provide excellent customer service with prompt assistance and accommodations to guest questions.
• Facilitate fast vehicle processing by following correct procedures through the car wash.
• Maintain cleanliness and organization of the facility, restrooms, floors, and storage areas.
• Learn to operate Express Wash kiosks, credit card machines, and POS.
• Perform vehicle detailing as trained and directed.

Skills

Customer service

English proficiency

Detail-oriented

Computer skills

Job description

GATE Express Wash team members enjoy competitive benefits, including:

·Medical Insurance·Dental Insurance·Vision Insurance·Life Insurance·Flexible Spending·Short-Term Disability·Long-Term Disability·3 AFLAC Choices
·Telehealth·EAP Program·401k Retirement·Paid Vacation·Quarterly Bonuses·Referral Bonuses·Tuition Reimbursement

JOB SUMMARY:

The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Address all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility.

REQUIREMENTS:

•Must be a minimum of 16 years old

•Must successfully complete a pre-employment drug screening and background check

•Must be able to work a flexible schedule, to include weekends, holidays and split shifts

•Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff

•Must be detail-oriented and have strong organizational skills

•Must be able to operate a computer

•Must be able to stand for extended periods of time

•Must be able to lift, carry, and move up to 50 pounds

•Must be able to bend, kneel, stoop, and reach (including overhead)

•Must have adequate strength, balance, and coordination to perform essential functions

•Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside

JOB KNOWLEDGE:

The candidate will be trained in how to perform every function of the car wash, including:

•Operating the Express Wash kiosk, credit card machines, and POS

•Efficiently and safely guide vehicles through the car wash

•Continuously maintain and repair car wash equipment

•Performing preventative maintenance and minor repairs on car wash equipment

•Detailing vehicles as trained and directed

•Maintaining a high level of cleanliness and organization at the facility

•Knowledgeable of site merchandise

DUTIES AND FUNCTIONS

•Arrive to work on time, consistently

•Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary

•Hair must be clean and cut in a becoming style; management has final approval

•Attend all required training, safety courses, office and departmental meetings

•Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment

•Safely and properly handle chemicals

•Become proficient on all appropriate equipment and safety features

•Maintain and contribute to a positive and supportive team environment

•Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile

•Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash

•Guide guests using distinctive and clear hand signals in accordance to established procedures

•Review the loading sign directions with every guest and give the guest a “thumbs up” when their vehicle is placed and ready to start the wash process

•Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers

•Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues

•Perform vehicle detailing services as trained and directed

•Operate Express Wash kiosks, credit card machines, and POS

•Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary

The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.