Car Wash General Manager: Lead Ops & Guest Experience

Wills Group; La Plata (MD); Hybrid; USD 64,000 - 77,000; Full time

Job summary

Splash In ECO Car Wash is seeking a General Manager for our La Plata, MD location. This salaried role offers 7:00 AM–7:00 PM hours, pay of $64,000–$77,000 annually, and eligibility for up to a 20% annual bonus. You will lead the tunnel car wash, build a strong team, and drive membership sales to grow the operation.

You’ll manage labor, revenue, expenses, and profitability while ensuring a safe, clean, and welcoming guest experience with uptime and equipment upkeep.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2–3 years of leadership experience in car wash, retail, hospitality, or service operations.
• Car wash operations experience strongly preferred.
• Strong leadership, coaching abilities, and customer service skills.

Responsibilities

• Lead daily tunnel car wash operations including team leadership, membership sales, and guest experience.
• Recruit, train, coach, and develop Assistant Managers, Supervisors, and Team Members.
• Maintain operational uptime through preventative maintenance and quick resolution of equipment issues.
• Drive membership sales and service revenue through strong customer engagement.
• Manage financial performance including labor, revenue, expenses, and profitability.
• Ensure a safe, clean, and welcoming facility for guests and team members.
• Utilize POS systems and operational tools for reporting, payroll, scheduling, and inventory management.

Skills

Team leadership

Sales

Guest experience

Coaching

Operations management

Customer service

Problem solving

Scheduling

Inventory management

Safety compliance

Education

High school diploma or equivalent

Tools

POS systems

Job description

Splash In ECO Car Wash is seeking a General Manager for our La Plata, MD location. This salaried role offers 7:00 AM–7:00 PM hours, pay of $64,000–$77,000 annually, and eligibility for up to a 20% annual bonus. You will lead the tunnel car wash, build a strong team, and drive membership sales to grow the operation.

You’ll manage labor, revenue, expenses, and profitability while ensuring a safe, clean, and welcoming guest experience with uptime and equipment upkeep.