Car Wash Associate

Cumberland Farms; Fall River (MA); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k) with company match

Team member discounts

Tuition reimbursement

Flexible scheduling

Employee assistance program

Job summary

Cumberland Farms in Fall River is looking for a Car Wash associate to assist in daily operations and maintain cleanliness. This role involves customer interaction and cross-training in the retail store as needed.

The ideal candidate should have experience in guest service or car wash. Flexible scheduling is offered including full-time or part-time hours. Competitive pay and benefits are included.

Qualifications

• Preferred experience of 6-12 months in car wash, retail, guest service, or restaurant.
• Minimum experience of 3 months as a Guest Service Associate or prior car wash experience.

Responsibilities

• Maintain overall appearance and cleanliness of the car wash.
• Ensure all equipment is operational and resolve issues as needed.
• Greet guests and provide assistance with the car wash process.
• Handle customer complaints and daily operational problems.
• Cross-train in the retail store as needed.

Skills

Customer service skills

High energy

Team-oriented

Ability to work independently

Education

High School or GED

Job description

Position Summary

Car Wash associate will assist the Car Wash Leader/Manager to ensure daily operations run efficiently, maintaining high standards of appearance and cleanliness of the car wash property. You will be cross‑trained in all areas of the Car Wash, gaining valuable operations experience. This position is part of Cumberland Farms, which operates nearly 1500 locations across the United States.

What We Offer

• Competitive wages
• Earned wage access program*
• 401(k) with company match
• Team member discounts
• Flexible scheduling
• Tuition reimbursement
• Employee assistance program
• Additional benefits for full‑time team members

Responsibilities

• Maintain overall appearance and cleanliness of the car wash by cleaning the facility, equipment room, exterior grounds and vacuum area, and ensuring everything is organized.
• Ensure all equipment (payment stations, wash equipment, power washer, vacuums) are operational; resolve issues or submit a Service Channel ticket if necessary.
• Greet guests in a friendly manner and provide assistance with the car wash process or at the vacuums.
• Handle customer complaints, employee conflicts, and daily operational problems in an even‑tempered, fair, and consistent manner.
• Work efficiently in a fast‑paced environment.
• Use equipment appropriately to work efficiently in an automated facility.
• Adhere to company policies and procedures while performing assigned tasks.
• Cross‑train in the retail store to greet and serve guests, operate registers, stock shelves, clean store areas, and assist the Store Manager as needed.

Working Relationships

Store Manager, Car Wash Leader, Car Wash Manager, Car Wash Program Manager, District Manager, Store team members, Company personnel, and various vendors.

Requirements

Minimum Education: N/A

Preferred Education: High School or GED

Minimum Experience: 3 months as a Guest Service Associate with Cumberland Farms or prior car wash experience

Preferred Experience: 6‑12 months in car wash, retail, guest service, or restaurant

Licenses/Certifications: N/A

Soft Skills

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to work independently
• Team‑oriented; willing to give extra effort to help others

Hours & Conditions

Full time or part‑time; working a variety of day and night hours, including weekends and holidays. Travel 5% of time to cover other locations as needed. Full time (30‑40 hours) and part‑time (up to 29 hours).

Physical Requirements

Ability to stand/walk 8 hours a day; lift 40 lbs; reach overhead, bend, squat, twist, grasp, grip and work in cooler (cold) temperatures.

Benefits and Pay

Base pay will be based on skills, experience, and qualifications. Total rewards include financial and non‑financial benefits designed to support growth, well‑being, and career journey.