Car Wash Assistant Manager

Wills Group; Wilmington (DE); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off up to 3 weeks

Community service days

Parental leave

Tuition reimbursement

401(k) with employer match

Healthcare: medical/dental/vision

Pet insurance

Discounts on car wash memberships

Job summary

Splash In, part of the Wills Group family, is seeking a Tunnel Car Wash Assistant Manager to lead daily operations, support a passionate team, and ensure exceptional customer experiences at our Wilmington site. The role blends leadership with hands-on operations and a commitment to service excellence.

Ideal candidates bring 1–2 years of supervisory background, strong customer service and sales experience, and comfort with POS systems.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 1–2 years of supervisory experience in car wash, hospitality, sales, or retail operations.
• Comfort with POS systems, computers, and operational software.
• Flexibility to work weekends, holidays, and varying weather conditions.

Responsibilities

• Oversee daily operations including tasks, memberships, and facility cleanliness.
• Ensure equipment reliability through routine maintenance and timely repairs.
• Train and lead team members in sales and operations to deliver great customer experiences.
• Resolve customer concerns and maintain high satisfaction ratings.
• Drive membership and wash sales through strong customer engagement and sales strategies.
• Monitor revenue, expenses, and margins and identify opportunities for improvement.
• Utilize POS systems and operational software to support daily operations.

Skills

Supervisory experience

Customer service

Sales experience

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

POS systems

Operational software

Job description

Dive into an Exciting Career at Splash In as an Assistant Manager!

Location: 800 Naamans Rd Wilmington, DE
Status: Full-Time | Hourly (flexible schedule with mixture of nights, weekends, days, holidays)
Pay Rate: $22.50–$27.75 per hour (commensurate with experience)
Operating Hours: 7:00 AM – 7:00 PM (8 PM in peak seasons), with some additional hours before and after for operational needs (cleaning, setup, closing procedures)

Splash In, part of the Wills Group family, is a Great Place to Work Certified™ and one of Fortune's Best Workplaces in Retail™. As a leader in convenience retail, fuels marketing, and real estate, we’ve been keeping lives in motion since 1926. Our car washes use cutting-edge water reclamation technologies and eco-friendly products, reflecting our commitment to environmental stewardship. We’re making a splash in the car wash industry and looking for a Tunnel Car Wash Assistant Manager to join our growing team.

A Typical Day in the Life

As our Tunnel Car Wash Assistant Manager, you’ll help lead daily operations while working alongside an energetic team to deliver exceptional customer experiences.

• Operational Excellence: Oversee daily operations including task execution, membership sales, and facility cleanliness.


• Maintenance Leadership: Ensure equipment reliability through routine maintenance and timely repairs.


• Team Leadership: Build a positive team environment and train team members in sales and operations.


• Customer Service: Resolve customer concerns and maintain high satisfaction ratings.


• Sales Performance: Drive membership and wash sales through strong customer engagement and sales strategies.


• Financial Oversight: Monitor revenue, expenses, and margins while identifying opportunities for improvement.


• Technology Enablement: Utilize and train the team on POS systems and operational software.

Qualifications

• High school diploma -or- ability to complete employer-paid GED program required; associate or bachelor’s degree preferred.


• 1–2 years of supervisory experience in car wash, hospitality, sales, and/or retail operations.


• Technical skills in HVAC, plumbing, electrical, or car wash equipment maintenance are a plus.


• Comfort using POS systems, computers, and operational software.


• Flexibility to work weekends, holidays, and in varying weather conditions.


• Sales experience with ability to drive membership growth.

Bonus Skills

• Strong leadership and motivational abilities.


• Excellent customer service skills.


• Ability to multitask and prioritize in a fast-paced environment.


• Clear communication with employees, customers, and management.


• Experience with inventory management, financial analysis, sales, and marketing.

What’s in It for You

At Splash In, we’re about more than just a paycheck. We value learning, contributing, and making an impact while supporting a family-friendly culture that works hard, plays hard, and gives back to the community.

Full-Time Benefits

• Paid Time Off: Up to 3 weeks of vacation, sick, and personal leave plus 8 holidays with bonus pay when worked.


• Community Engagement: 2 paid community service days annually.


• Parental Leave: Support for new parents.


• Education and Development: Tuition reimbursement and professional development programs.


• Financial Well-being: 401(k) with employer match and financial planning support.


• Healthcare: Medical, dental, and vision plans with HSA options.


• Insurance: Pet insurance, life insurance, and disability coverage.


• Career Growth: Advancement opportunities across the Mid-Atlantic region.


• Employee Perks: Free coffee and beverages, fresh food discounts at Dash In stores, and discounted car wash memberships.


• Exclusive Discounts: Theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.

Splash In is an equal opportunity employer and does not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin.