Car Rental Specialist — Fast-Paced, Customer-Focused

Sarat Family of Dealerships; Agawam (MA); On-site; USD 30,000 - 42,000; Full time

Job summary

Sarat Family of Dealerships is hiring a Car Rental Agent to provide friendly, customer-oriented service at our dealership. This role involves handling rental inquiries, reservations, and paperwork with a focus on accuracy and professionalism.

You will assist customers with pick-up/return, explain terms, and coordinate vehicle availability in a fast-paced environment while maintaining high service standards. Training is available for the right candidate.

Qualifications

• Reliable, dependable, and punctual.
• Excellent customer service and communication skills.
• Comfortable working with computers and learning rental software.
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Professional and friendly demeanor.
• Previous car rental, automotive, dealership, or customer service experience is preferred, but we are willing to train the right candidate.

Responsibilities

• Answer incoming phone calls and assist customers with rental inquiries.
• Make and manage vehicle rental reservations.
• Greet customers and provide friendly, professional service.
• Complete rental agreements and other required paperwork.
• Review rental contracts and explain rental terms and policies to customers.
• Assist customers with vehicle pick-up and return.
• Maintain accurate rental records and customer information.
• Coordinate vehicle availability and rental schedules.
• Handle multiple customers and tasks efficiently while maintaining excellent customer service.

Skills

Reliability

Customer service

Communication

Multitasking

Attention to detail

Professional demeanor

Tools

Rental software

Job description

Sarat Family of Dealerships is hiring a Car Rental Agent to provide friendly, customer-oriented service at our dealership. This role involves handling rental inquiries, reservations, and paperwork with a focus on accuracy and professionalism.

You will assist customers with pick-up/return, explain terms, and coordinate vehicle availability in a fast-paced environment while maintaining high service standards. Training is available for the right candidate.