Car Rental Sales & Service Specialist

GSP Transportation Inc; Blountville (TN); Presencial; USD 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Referral program

Vision insurance

Descripción de la vacante

GSP Transportation Inc is seeking a friendly Customer Service Associate to greet customers and ensure smooth car rental transactions by following SOPs and work instructions. The CSA offers optional supplementary products, handles phone and counter inquiries, addresses customer concerns, and guides customers through the rental transaction.

The role emphasizes service excellence, sales skills, accuracy in paperwork, and teamwork with shuttle drivers and location staff to deliver a memorable rental

Formación

• Valid driver’s license and satisfactory motor vehicle report.
• Excellent problem-solving skills.
• Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel.
• Ability to complete tasks with precision, speed, and a positive attitude.
• Ability to work well with a team.
• Customer service and sales orientation.
• Passion for helping others.
• High school diploma or equivalent.

Responsabilidades

• Handle rental car transactions to accommodate customers.
• Use effective sales techniques to encourage customers to utilize service options.
• Receive telephone calls and handle or route customer-related issues.
• Complete, review, and submit various reports to the supervisor or manager.
• Maintain and update rental agreement files.
• Enter and maintain information in location logs.
• Complete car exchange requests in the computer system.
• Communicate with shuttle drivers.
• Perform additional responsibilities as assigned or required.

Conocimientos

Driver's license

MVR clean

Problem-solving

Data entry

Typing

Teamwork

Customer service

Sales orientation

Passion for helping others

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

GSP Transportation Inc is seeking a friendly Customer Service Associate to greet customers and ensure smooth car rental transactions by following SOPs and work instructions. The CSA offers optional supplementary products, handles phone and counter inquiries, addresses customer concerns, and guides customers through the rental transaction.

The role emphasizes service excellence, sales skills, accuracy in paperwork, and teamwork with shuttle drivers and location staff to deliver a memorable rental