Car Rental Customer Experience Agent - Full-Time

Tom Wood Nissan; Indianapolis, Northern (IN, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off (PTO) & Vacation

Paid Holidays

Medical, Dental & Vision Insurance

401(k) with Company Match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

DailyPay & Wisely Pay Options

Service Awards

Career advancement opportunities

Job summary

SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focusedCustomer Service Representatives to join our full-time team at the Indianapolis Airport location. This role is ideal for individuals who enjoy working with people, problem-solving, and thriving in a fast-paced environment while delivering a seamless rental experience.

Join a family-owned, locally operated Tom Wood Group that values integrity, growth, and customer excellence.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred (hospitality, retail, or automotive a plus).
• Strong verbal and written communication skills.
• Positive attitude with a professional and courteous demeanor.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Valid driver’s license with a clean driving record.
• Comfortable working indoors and outdoors in all weather conditions.
• Ability to stand or walk for extended periods and lift up to 30 lbs.

Responsibilities

• Greet customers in a friendly and professional manner and assist with the rental process
• Process reservations, modifications, and vehicle returns
• Educate customers on rental terms, vehicle features, insurance options, and available upgrades
• Conduct vehicle walk arounds before and after rentals to document vehicle condition
• Resolve customer questions, concerns, or complaints with professionalism
• Coordinate with operations to ensure vehicle availability and efficient workflow
• Maintain a clean and organized counter/work area
• Adhere to all company policies, safety procedures, and customer service standards

Skills

Customer service experience

Verbal and written communication

Professional and courteous demeanor

Problem-solving

Education

High school diploma or equivalent

Job description

SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focusedCustomer Service Representatives to join our full-time team at the Indianapolis Airport location. This role is ideal for individuals who enjoy working with people, problem-solving, and thriving in a fast-paced environment while delivering a seamless rental experience.

Join a family-owned, locally operated Tom Wood Group that values integrity, growth, and customer excellence.