Capture Center Specialist

CorVel Corporation; Charlotte (NC); Remote; USD 28,000 - 42,000; Full time

Job summary

CorVel Corporation in Charlotte, NC seeks a Capture Center Specialist to process faxes, mail, and imaging while ensuring timely bill attachments. This remote role requires in-office training for 1 week and the ability to work independently or in a team, with HIPAA compliance and data accuracy.

Candidates must be located in the greater Charlotte region and be prepared to participate in provider communications as needed.

Qualifications

• High school diploma or GED.
• Six months experience in a service type office or customer service preferred.
• For Document Control department: valid driver’s license and clear DMV background check.
• For Intracompany Services department: comfort making regular outbound business phone calls to administrative professionals for provider demographics verification.

Responsibilities

• Identify and index all incoming faxes to the appropriate file daily.
• Scan paper documents and complete imaging process.
• Adhere to HIPAA and other sensitive data regulations, policies, and procedures.
• Process information by compiling, coding, categorizing, and verifying information and data.
• Photocopying of original two-sided documents to convert to one-sided documents.
• Opens and sorts incoming paper mail.
• Identify and classify documents or other electronic content by characteristics such as document type or function.
• Retrieves images.
• Operates data capture technology to import digitized documents into document management system.
• Search electronic sources or manual sources for information.
• Follow clearly established procedures and know when to escalate for higher review.
• Work to handle high volumes while meeting quality, productivity, and timeliness standards.
• Additional duties as required.

Skills

Independent work

Team collaboration

Attention to detail

Time management

Learning agility

Education

High school diploma or GED

Job description

The Capture Center Specialist participates in all assigned activities pertaining to scanning, matching and attaching EOR and bill to be returned to the client and responding to phone calls from the providers. The participant will handle all incoming mail and faxes. The participant is also responsible for making sure that the bills are returned to the client within a timely manner and understanding how to communicate with the supervisor any delays that would prevent the work from being returned in a timely manner. The participants are responsible for working as a team and assisting each other when required to make sure the goals are met or achieved. To successfully accomplish these responsibilities the Capture Center Specialist will work closely with the analyst and supervisor.

This is a remote position.

Candidate must be located in the greater Charlotte, North Carolina Region and able to attend in office training for a minimum of 1 week at start of employment.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Identifying and indexing all incoming faxes to the appropriate file, on a daily and timely basis
• Scans paper documents and completes imaging process
• Adheres to HIPPA and other sensitive data regulations, policies, and procedures
• Process information by compiling, coding, categorizing, and verifying information and data
• Photocopying of original two-sided documents to covert to one sided documents
• Opens and sorts incoming paper mail
• Identify and classify documents or other electronic content according to characteristics such as document type, function, or other classification
• Retrieves images
• Operates data capture technology to import digitized documents into document management system
• Search electronic sources, such as databases or repositories, or manual sources for information
• Follow clearly established and defined procedures and know when to escalation for higher review
• Challenges include complete high volumes of work while meeting quality, productivity, and timeliness standards
• Additional duties as required

KNOWLEDGE & SKILLS:

• Ability to work independently and in a team environment
• Attention to detail, organizational ability, and time management skills
• Learning agility: able to learn, adapt, unlearn, and relearn to keep up with changing conditions

EDUCATION & EXPERIENCE:

• High school diploma or GED
• Six months experience in a service type office or customer service preferred
• For Document Control department: valid driver’s license and clear DMV background check
• For Intracompany Services department: comfort making regular outbound business phone calls to administrative professionals for provider demographics verification

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• paid time off

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.