CAPS Customer Service Rep (Student Position)

Ferris State University; Big Rapids, Northern (MI, KY); Hybrid; USD 11,000 - 19,000; Part time

Job summary

Ferris State University is seeking a CAPS Customer Service Representative (Student Position) in Big Rapids, MI. You will assist customers via phone, email, and in person, support the front desk, and help with events and volunteer programs. The role requires a 2.5 GPA, strong customer service, and basic tech skills (MS Office, Canva).

A driving-record check may be required for university-related duties. Salary is posted as $13.73–$13.99 per hour.

Qualifications

• Compassion and interest in working with students, faculty, staff, and employers.
• Excellent customer service skills in a university setting.
• Proficiency with Microsoft Office and Canva for campus communications.

Responsibilities

• Greet and assist customers via phone, email, or in person at CAPS front desk.
• Clean office areas and photobooth.
• Respond to CAPS department emails.
• Approve volunteer service hours.
• Post volunteer service opportunities and manage Handshake entries.
• Assist with day-to-day CAPS tasks and purchases.
• Provide feedback to improve CAPS customer service and programs.
• Plan, implement, and evaluate programming and events.

Skills

Compassion

Excellent customer service

Interpersonal skills

Education

GPA 2.5 requirement

Tools

Microsoft Office

Canva

Job description

CAPS Customer Service Rep (Student Position)

Job no: 498270
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General

Position Title: CAPS Customer Service Representative (Student Position)

Location: Big Rapids, MI

Department: CAPS

Advertised Salary: $13.73-$13.99

Summary of Position: This position supports the front Career and Professional Success office. You will be answering phone, emails and checking-in people as they come in. This position also focuses on one project that includes supporting Career Technology.

Position Requirements:

• Compassion and interest in working with students, faculty, staff, and employers.
• Some understanding of Ferris structures and resources
• Excellent customer service skills
• Some technology proficiency with Microsoft products and Canva
• Must have a 2.5 GPA
• As an individual who is responsible for driving on behalf of the university, a driving record check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background and driving record check.

Essential Duties/Responsibilities:

• Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk.
• Clean office areas and photobooth
• Respond to CAPS department emails
• Approve volunteer service hours
• Post-volunteer service opportunities
• Approve Handshake employers, jobs, and events
• Participate in regular staff meetings
• Advertise CAPS events
• Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
• Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.
• Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling.Event setup may involve transporting University property in a personal vehicle

Number of Positions Available: 1

Documents Needed to Apply: Resume, Class Schedule

Job Close Date: October 15, 2026

EEO Statement: Ferris State University, an Equal Opportunity employer, is committed to cultivating an environment of belonging that values, respects, supports, and celebrates individual similarities and differences within its community, allowing students, faculty, and staff to thrive authentically. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu . For more information on the University’s Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement .

Advertised: 28 Sep 2026 Eastern Daylight Time
Applications close: 16 Oct 2026 Eastern Daylight Time